TTEC India Technical Support Representative Interview Questions and Answers

Q1. Tell me about your self.
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Q2. Why should we hire you?
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Basic logical thinking

General current affairs

Q1. Related banking and financial stuff
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Q1. Personal details
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Q1. Questions regarding pc and laptops
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Q2. Software and hardware troubleshooting
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Q1. Reason for living old company
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Q2. Basic questions regarding technical knowledge
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Q1. Explain about some topic in different languages
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Explanation of the topic in different languages
• Provide a brief overview of the topic in each language

• Highlight key points or differences in each language

• Include examples or use cases to illustrate the topic
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Q2. Why you want to join this job
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Q3. Tellme about yourself
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Q4. Hr round interview
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Q5. Training need to attend
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I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Representative with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Strong knowledge of operating systems such as Windows and macOS

• Familiarity with network protocols and configurati...read more
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Q1. IP address, printers, desktops, troubleshooting.
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Q1. Technical questions as how to troubleshoot the system
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Q2. What is the process of troubleshooting and what parameters to be keep in mind when troubleshooting a system
Ans. 
Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.
• Identify the problem by gathering information from the user and system logs

• Analyze the problem by breaking it down into smaller parts and testing each part

• Resolve the problem by implementing a solution and testing it to ensure it works

• Keep in mind parameters such as system configuration, user behavior...read more
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Q1. Tell me about yourself.
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