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TTEC India Desktop Support Technician Interview Questions and Answers

Updated 11 May 2024

TTEC India Desktop Support Technician Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How do you fix a slow computer, what Troubleshooting steps you will follow
  • Ans. 

    To fix a slow computer, troubleshoot by checking for malware, freeing up disk space, disabling startup programs, updating software, and upgrading hardware.

    • Run a malware scan to check for any malicious software that may be slowing down the computer.

    • Free up disk space by deleting unnecessary files and programs.

    • Disable unnecessary startup programs that may be running in the background and consuming resources.

    • Update softwa...

  • Answered by AI
  • Q2. How do you fix a slow internet connection
  • Ans. 

    To fix a slow internet connection, you can troubleshoot the router, check for interference, update firmware, or contact the ISP.

    • Check the router for any issues or reset it

    • Ensure there is no interference from other devices or networks

    • Update the firmware of the router

    • Contact the Internet Service Provider (ISP) for assistance

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What is your Expected salary
  • Ans. If fresher ask for 4-4.5LPA, experienced can ask up to 5-5.5LPA
  • Answered Anonymously

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Asking some basic question related to Networking like LAN / WAN/ Active Directory /IP address / TCP/IP
  • Q2. Basic installation and troubleshooting software like MS office/security software

I was interviewed in Jan 2021.

Interview Questionnaire 

1 Question

  • Q1. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Skype

I was interviewed in Dec 2016.

Interview Preparation Tips

Round: Group Discussion
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours

Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication

Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering

Skills: Communication And Confidence
College Name: Atria Institute Of Technology

I was interviewed before Jun 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell us something about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Skilled in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI

Interview Preparation Tips

Round: Behavioural Interview
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: we discuss ed and concluded
Tips: always conclude

Skills: Communication And Confidence

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. What are your future plans
  • Ans. 

    I plan to continue expanding my technical skills and knowledge through certifications and training programs.

    • Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)

    • Attend training programs and workshops to stay updated on latest industry trends

    • Pursue higher education in a related field to enhance expertise

    • Explore opportunities for career advancement within the company or in a different organization

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Duration: 20 minutes

Round: Group Activity
Experience: They gave a group and told to perform in agroup

College Name: Sagi Ramakrishnam Raju Engineering College, Bhimavaram [ SRKR ]

I was interviewed before Jun 2016.

Interview Questionnaire 

7 Questions

  • Q1. What are routers?
  • Ans. 

    Routers are networking devices that forward data packets between computer networks.

    • Routers connect multiple devices to the internet or other networks

    • They use routing tables to determine the best path for data to travel

    • Routers can be wired or wireless, and can be used in homes, businesses, and data centers

    • Examples of popular router brands include Cisco, Netgear, and TP-Link

  • Answered by AI
  • Q2. What is subnet mask?
  • Ans. 

    Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.

    • Determines the network portion of an IP address

    • Used in conjunction with IP address to identify network and host

    • Common subnet masks include 255.255.255.0 and 255.255.0.0

  • Answered by AI
  • Q3. What is anonymous FTP?
  • Ans. 

    Anonymous FTP allows users to access files on a server without providing login credentials.

    • Users can download files without needing a username or password

    • Can be used for public file sharing or distribution

    • Can pose security risks if not properly configured

    • Example: ftp://ftp.debian.org/debian/

  • Answered by AI
  • Q4. What are your hobbies?
  • Ans. 

    My hobbies include playing guitar, hiking, and cooking.

    • Playing guitar helps me relax and express my creativity

    • Hiking allows me to explore nature and stay active

    • Cooking is a passion of mine and I enjoy trying out new recipes

  • Answered by AI
  • Q5. What are your goals?
  • Ans. 

    My goal is to continuously improve my technical skills and knowledge in order to provide excellent support to customers.

    • Continuously learn new technologies and tools relevant to the role

    • Enhance problem-solving skills to troubleshoot issues effectively

    • Strive to provide exceptional customer service and satisfaction

    • Work towards certifications to validate expertise, such as CompTIA A+ or Cisco CCNA

  • Answered by AI
  • Q6. Why should we hire you?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong communication skills to effectively assist customers

    • Proven track record of resolving complex problems efficiently

  • Answered by AI
  • Q7. What are the qualities you acquire?
  • Ans. 

    I possess strong problem-solving skills, excellent communication abilities, technical expertise, and a customer-focused mindset.

    • Strong problem-solving skills - able to troubleshoot and resolve technical issues efficiently

    • Excellent communication abilities - can effectively communicate complex technical information to non-technical users

    • Technical expertise - knowledgeable in various technologies and systems

    • Customer-focus...

  • Answered by AI

Interview Preparation Tips

College Name: vidya college of engineering

Skills evaluated in this interview

I was interviewed in Nov 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Round: VBA(i-speak)
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Skills: Communication And Confidence
College Name: Dr. KNMIET

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Memorable day, last day spent, intro

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and show who you are

I applied via Naukri.com and was interviewed in Jul 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction, Technical Support experience and stability check, communication and experience is mandatory.
  • Q2. English writing and speaking ability.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be experience enough and should have decent communication skill to crack the interview.

TTEC India Interview FAQs

How many rounds are there in TTEC India Desktop Support Technician interview?
TTEC India interview process usually has 2 rounds. The most common rounds in the TTEC India interview process are Technical and HR.
How to prepare for TTEC India Desktop Support Technician interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TTEC India. The most common topics and skills that interviewers at TTEC India expect are Information Technology, SAN, SMS, Customer Interaction and Customer Service.
What are the top questions asked in TTEC India Desktop Support Technician interview?

Some of the top questions asked at the TTEC India Desktop Support Technician interview -

  1. How do you fix a slow computer, what Troubleshooting steps you will fol...read more
  2. How do you fix a slow internet connect...read more

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TTEC India Desktop Support Technician Interview Process

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Interview experience

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Excellent
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TTEC India Desktop Support Technician Salary
based on 27 salaries
₹3 L/yr - ₹5.2 L/yr
5% more than the average Desktop Support Technician Salary in India
View more details

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based on 2 reviews

2.3/5

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1.7

Skill development

3.3

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1.7

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2.6

Job security

1.3

Company culture

1.0

Promotions

2.3

Work satisfaction

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