Teleperformance Senior Technical Advisor Interview Questions and Answers

Q1. Questions around Microsoft technology
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Q2. Questions around customer handling
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Q1. What are the challanges you faced while working with the previous organization.
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Q2. Tell me 5 reason why do you want to join Concentrix.
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It's my dream job. One of the best place to set up the career. No employebality issue. Very good working environment. Good for long term employment.
Answered by Chand Mohammad
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Q3. What do you understand by the technical advisor.
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Q4. How would you deal with a hiper customer.
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Q5. Is customer service easy or difficult. Share the 5 reason for being difficult or easy.
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Customer service can be both easy and difficult depending on various factors.
• Difficult: Dealing with difficult customers who are rude or unreasonable

• Difficult: Balancing the needs of the customer with company policies and procedures

• Difficult: Handling high volume of customer inquiries or complaints

• Easy: Providing excellent service to friendly and understanding customers

• Easy: Having a supportive team and resources to as
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Q6. Why should we hire you.
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Q1. Typing should be 30w/m
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It's just a grammar checking round with one of the quality analysts. This photo s quite basic. They will give you a scenario or your last holiday, how you have spent that, or ask you to convince them why they should also visit that place.

Q1. What is MBR in windows?
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MBR stands for Master Boot Record, a boot sector at the beginning of a hard disk that contains the partition table.
• MBR is a small program that runs when a computer starts up and loads the operating system.

• It contains information about the partitions on the hard disk and the boot loader code.

• MBR is located in the first sector of the hard disk and is only 512 bytes in size.

• If the MBR becomes corrupted, the computer may n...read more
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Q2. Some basic windows troubleshooting questions.
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Q3. Basic Microsoft Active Directory questions.
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Q4. OSI Model, Group Policy, working of DNS, DHCP.
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Q5. Different Port numbers in active directory.
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Active Directory uses various port numbers for different services.
• Port 389 is used for LDAP (Lightweight Directory Access Protocol) for querying and modifying directory data.

• Port 636 is used for LDAP over SSL (Secure Sockets Layer).

• Port 3268 is used for Global Catalog queries.

• Port 3269 is used for Global Catalog queries over SSL.

• Port 53 is used for DNS (Domain Name System) queries.

• Port 88 is used for Kerberos authentic...read more
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Q6. What is global catalogue?
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Global Catalogue is a distributed data repository in Active Directory that stores information about objects in a forest.
• Contains a subset of attributes for all objects in the forest

• Used for searching and locating objects in a multi-domain forest

• Improves performance of queries by reducing the need for referrals

• Can be configured on domain controllers

• Can be used for authentication and authorization
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Q7. Physical and logical components of active directory.
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Active Directory has both physical and logical components.
• Physical components include domain controllers, sites, and replication topology.

• Logical components include domains, trees, forests, and organizational units.

• Active Directory also includes various services such as DNS, LDAP, and Kerberos.

• Physical components are responsible for storing and replicating data, while logical components define the structure and hierarc...read more
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Q8. Forward Vs reverse lookup zone Iterative Vs recursive query Resolver Primary Vs secondary server Stubs zone Vs forwarders Caching the only server Root hints
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This question covers various DNS concepts such as forward/reverse lookup zones, iterative/recursive queries, primary/secondary servers, stubs zone/forwarders, caching, and root hints.
• Forward lookup zone maps hostnames to IP addresses while reverse lookup zone maps IP addresses to hostnames

• Iterative query requires the DNS server to provide the best answer it can while recursive query requires the DNS server to provide a...read more
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Q9. Define DHCP and its working? DHCP Server? DORA process? And on what protocol it works? Port number for DHCP? Is Dora's process is Broadcast or a Unicast process? What message is broadcasted when a new clie...read more
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DHCP is a protocol used to assign IP addresses dynamically to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol

• It assigns IP addresses to devices on a network

• DHCP server assigns IP addresses to clients

• DORA process involves Discovery, Offer, Request, and Acknowledgment

• DHCP works on UDP protocol

• Port number for DHCP is 67 for server and 68 for client

• DORA process is a broadcast process

• When a new clie...read more
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Q10. Knowledge of BIOS, Boot process, and Booting Sequence for windows 7, 8, and 10? Advance boot options Clean boot Vs advance clean boot The latest version of the Client operating system and server operating...read more
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Basic math's will be held very easy

Q1. Work on your communication skills that's it
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Q2. Why you want to join this company. Tell me about yourself
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Q1. Technical questions asked based on networking, software and hardware troubleshooting
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Q2. Remote support, Active Directory
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