Teleperformance KYC Analyst Interview Questions and Answers

Q1. What is meant by KYC process
Ans. 
KYC process refers to the verification of a customer's identity and assessing their risk factors to prevent financial crimes.
• KYC stands for Know Your Customer

• It involves verifying the identity of customers using documents like ID cards, passports, etc.

• KYC process helps in preventing money laundering, terrorist financing, and other financial crimes

• Financial institutions are required by law to conduct KYC checks on their
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Q2. KYC is worked for verifies the document like government I'd.
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Q1. Tell me about your self
Ans. 
I am a dedicated Senior Quality Analyst with 5+ years of experience in ensuring product quality and process improvement.
• 5+ years of experience in quality assurance

• Strong knowledge of quality standards and methodologies

• Skilled in conducting quality audits and implementing corrective actions

• Proficient in using quality management tools and software

• Excellent communication and problem-solving skills
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Q2. What is the KRA and what is the process
Ans. 
KRA stands for Key Result Area. It is a strategic tool used to define the main areas of responsibility for a role.
• KRA helps in setting clear expectations and goals for employees

• It helps in evaluating performance based on specific objectives

• KRA is usually defined at the beginning of a performance cycle and reviewed periodically

• Examples of KRA for a Senior Quality Analyst could include improving defect detection rate, re...read more
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Q1. Manual testing questions
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Q1. Payment posting and CBR Process, Denial codes.
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Q2. Role of Quality Analyst
Ans. 
Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.
• Conducting tests to identify defects in products

• Analyzing test results and providing feedback to developers

• Creating and implementing quality assurance processes

• Collaborating with cross-functional teams to improve product quality

• Documenting and reporting issues for resolution
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Q1. Skills and Strength Ms Excel and preparing quality reports weekly and monthly.
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Q1. Salary Package 6.5
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Q1. Multiple rounds of interview from HR/Quality heads/AM & final round with client so questions were related to Quality roles and responsibilities along with knowledge test related to Quality Domine so it was...read more
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Q2. Quality tools & role in previous company
Ans. 
In my previous company, quality tools played a crucial role in ensuring the delivery of high-quality products.
• Implemented various quality tools such as Six Sigma, Lean, and Root Cause Analysis to identify and resolve quality issues.

• Used statistical process control (SPC) techniques to monitor and improve process performance.

• Utilized defect tracking tools like JIRA to track and manage quality issues throughout the develo...read more
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Q1. Introduction about yourself
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Online test related to English speaking, Reading, Listening and Storytelling.

Q1. WHAT ARE THE SEVEN QC TOOLS AND HOW YOU HAVE USED IT.
Ans. 
The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.
• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: U...read more
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Q1. What is the minimum number of audits you do per day?
Ans. 
The minimum number of audits I do per day depends on the scope and complexity of the project.
• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit proc
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