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Teleperformance
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Teleperformance Director Interview Questions and Answers
Teleperformance Director Interview Experiences
1 interview found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Are you open to the location, or do you have any location preferences.
(2 Questions)
- Q1. Would you be comfortable in the role?
- Q2. What is it can u bring to the table?
Interview questions from similar companies
I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.
Interview Questionnaire
6 Questions
- Q1. 1- Tell me about yourself (common in all job interview) as well as tell me something which is not in ur CV?
- Q2. 2- Why do you want to join BPO industry as u have done ur graduation in Commerce?
- Q3. 3- Why should we hire you?
- Q4. 4- What do u know about HGS ? Who refer u to come to HGS?
- Q5. 5- Ur strength n weakness?
- Q6. 6- Where do u want to see urself in 3-4 years from now?
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Who Is the president of India?
- Ans.
The president of India is Ram Nath Kovind.
The current president of India is Ram Nath Kovind.
Ram Nath Kovind assumed office on July 25, 2017.
He is the 14th president of India.
Before becoming the president, he served as the Governor of Bihar from 2015 to 2017.
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Explain how you drove Quality and Productivity in your previous account?
- Ans.
Implemented continuous improvement initiatives, trained staff on quality standards, and optimized processes for increased efficiency.
Implemented Lean Six Sigma methodologies to identify and eliminate waste
Conducted regular quality audits to ensure compliance with standards
Provided ongoing training and development opportunities for staff to improve skills
Utilized data analytics to identify bottlenecks and implement solu...
- Q2. How did you manage client relationship?
- Ans.
I managed client relationships by maintaining open communication, addressing concerns promptly, and exceeding expectations.
Regularly communicated with clients to understand their needs and expectations
Addressed any concerns or issues promptly and effectively
Exceeded client expectations by delivering high-quality service or products
Built trust and rapport with clients through consistent and reliable communication
Regular...
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Brief description of current role
- Ans. Describe what you do in your current role as compared to the Job description for the new opportunity
- Q2. Why would want to move to WNS
- Ans. Be as honest as you can be talking a bit about customer excellence and keeping customer and stakeholders at the heart of what you do
A general aptitude test to check you IQ
(1 Question)
- Q1. Expectations mapping with respect to role and compensation
- Ans.
Expectations mapping involves aligning role responsibilities and compensation.
Clearly define the role and responsibilities of the position
Determine the market value of the position
Set realistic expectations for performance and growth
Regularly review and adjust compensation based on performance and market trends
Interview Preparation Tips
- Bpm
Talk only what you have done and do not boast about your current role - no interviewer appreciates it
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Expected salary?
- Q2. Notice period?
(1 Question)
- Q1. Operations experience?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. If u are applying for transaction monitoring, KYC then remembers basic questions that it, nothing to worry about, but still knowledge required.
- Q2. Red Flags in transaction monitoring?
- Ans.
Red flags in transaction monitoring include unusual activity, high-risk countries, and inconsistent customer behavior.
Unusual activity such as large transactions or frequent transfers
Transactions involving high-risk countries or individuals
Inconsistent customer behavior, such as sudden changes in transaction patterns
Transactions involving politically exposed persons (PEPs)
Transactions involving sanctioned individuals o...
- Q3. Scenario-based question, which transaction u will highlight or suspicious, reportable,
Interview Preparation Tips
understand the money laundering and money mule, terrorist financing and drug trafficking, etc.
*types of fraud.
General knowledge questions, objective answers
Maths calculations questions with time limit
(1 Question)
- Q1. HR asked information about company, why I wish to join concentrix.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There were 5 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell them about my self.
- Q2. My strength
- Q3. Why i want to join concentrix?
- Q4. My experience
- Q5. They want to know my skills
- Q6. My salary expectation
Interview Preparation Tips
I applied via Referral and was interviewed in May 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How did you handle angry and frustrated Customer?
- Ans.
I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for the inconvenience
Offer a solution to resolve the issue
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
Be confident for all the answers you give and have a proper point of answers and the grammars should be correct.
Teleperformance Interview FAQs
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
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Teleperformance Director Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
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Teleperformance Director Reviews and Ratings
based on 13 reviews
Rating in categories
|
Customer Care Executive
6.3k
salaries
|  ₹0.8 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.2 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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