Teleperformance CRM Executive Interview Questions and Answers

Q1. Tell me something about yourself
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Q1. What is the MDM table?
Ans. 
MDM table stands for Master Data Management table, which is used to store and manage critical data about an organization's key entities.
• MDM table is used to store and manage master data, which includes information about customers, products, employees, etc.

• It helps in ensuring data consistency and accuracy across different systems and applications.

• MDM tables are often used in data warehousing and business intelligence p...read more
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Q2. Telephone visit CPT codes and guidelines
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Typing test which was very easy

General English reading test which was good

Conversation test which was a bit hard

Q1. All technical questions
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Q2. Non covered charges and answer
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Q3. PriorAuthorization and retro auth
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Q1. Salary discussion and expected time of joining
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It was calculus,observation,

Q1. Toughest situation of life and how you dealt with it
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Q2. Are you comfortable in working in graveyard shift
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After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.

Q1. You will have to show your typing skills.
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Q2. Basic grammar test will be conducted.
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Q1. General HR question were asked.
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Q1. Again type test will be conducted and some question about the process will be asked.
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Q1. What is attrition management
Ans. 
Attrition management refers to the process of identifying, analyzing, and reducing employee turnover within an organization.
• Identifying reasons for attrition such as low job satisfaction, lack of career growth opportunities, or poor work-life balance

• Analyzing data to understand trends and patterns in employee turnover

• Implementing strategies to improve employee retention, such as offering training and development progra...read more
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Q2. What is the key parameters to retain the talents
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Iam sufficicency,honesty,ability and my aptitude,eligible

Group discussion is very nice

Study a specific subject,such as person,group,place,event,research

Assignment is and document verification after job conform

Q1. Tell me a little about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong focus on providing exceptional service.
• I have worked in the customer service industry for 5 years

• I have a proven track record of resolving customer issues effectively and efficiently

• I am skilled in handling customer complaints and providing appropriate solutions

• I have excellent communication and interpersonal skills

• I am proficient in using customer ...read more
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Q2. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have extensive experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am empathetic and patient, which allows me to effectively handle difficult customer situations.

• I am a quick learner and adapt easily to new technologies and systems.

• I have received positive fe...read more
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Q3. Why do you want to work at our company?
Ans. 
I want to work at your company because of its excellent reputation and commitment to customer satisfaction.
• Your company has a strong reputation for providing exceptional customer service.

• I am impressed by the positive reviews and feedback from customers about your company.

• Your company values customer satisfaction and goes above and beyond to meet their needs.

• I believe working at your company will provide me with opport...read more
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Q4. What are your goals?
Ans. 
My goal is to provide exceptional customer care and ensure customer satisfaction.
• Deliver excellent customer service

• Resolve customer issues and concerns

• Build strong relationships with customers

• Meet or exceed customer expectations

• Continuously improve customer care processes

• Achieve high customer satisfaction ratings

• Contribute to the growth and success of the company
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Q1. What are your weakness?
Ans. 
I tend to be overly critical of my own work.
• I have a tendency to be too self-critical and strive for perfection.

• I often spend too much time reviewing and revising my work to ensure it meets high standards.

• I sometimes struggle with delegating tasks because I want to ensure they are done correctly.

• I am working on finding a balance between striving for excellence and being more forgiving of myself.
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Q2. What are your strengths?
Ans. 
My strengths include excellent communication skills, empathy, problem-solving abilities, and a strong customer focus.
• Excellent communication skills: I am able to effectively communicate with customers, understand their needs, and provide appropriate solutions.

• Empathy: I have the ability to understand and relate to customers' emotions and concerns, which helps in building rapport and providing personalized support.

• Probl...read more
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