Teleperformance Arabic Language Expert Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated Senior Quality Analyst with 5+ years of experience in ensuring product quality and process improvement.
• 5+ years of experience in quality assurance

• Strong knowledge of quality standards and methodologies

• Skilled in conducting quality audits and implementing corrective actions

• Proficient in using quality management tools and software

• Excellent communication and problem-solving skills
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Q2. What is the KRA and what is the process
Ans. 
KRA stands for Key Result Area. It is a strategic tool used to define the main areas of responsibility for a role.
• KRA helps in setting clear expectations and goals for employees

• It helps in evaluating performance based on specific objectives

• KRA is usually defined at the beginning of a performance cycle and reviewed periodically

• Examples of KRA for a Senior Quality Analyst could include improving defect detection rate, re...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing and motivating teams to deliver exceptional customer service

• Proficient in using CRM systems and other BPO tools

• Excellent communication and problem-solving skills
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Q2. Expected salary?
Ans. 
My expected salary is competitive and based on my experience, skills, and the market rate for BPO executives.
• Research the average salary range for BPO executives in the industry

• Consider your years of experience and skills that you bring to the role

• Be prepared to negotiate based on the company's budget and benefits package
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Written test with multiple choice..50% is pass mark

Q1. TL asked scenario questions with live examples.. It was good
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Q2. What is Moderate sedation? Explain example
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Q3. What is critical care
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Q1. Why do you want to join this company
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Q2. What do you have your strength
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Asked about basics of computer, ms Word, xl, ppt

Q1. Hr asked self intro
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Q2. They asked Hobbie
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Q3. What are strengths and weaknesses
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Q4. Asked about job role
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Q5. Why you new this job
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Self interdiction education

Q1. Self interdiction education based qualification
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Q2. Education based qualification
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Q3. Salary packages
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Q1. Salary benefits weakness
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Q2. Any question for my family
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Q1. Manual testing questions
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Test is all about common CRT questions

Simple topics like Artificial intelligence

Q1. Tell me about yourself. Why Foundever .
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