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Tech Mahindra CC Executive Interview Questions and Answers

Updated 16 Feb 2023

Tech Mahindra CC Executive Interview Experiences

1 interview found

CC Executive Interview Questions & Answers

user image Naina Kumari

posted on 16 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself.
  • Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
  • Answered by Naina Kumari
  • Q2. What is your experience?
  • Ans. I have 1 year experience in tata business support services as a customer care executive.
  • Answered by Naina Kumari
Round 2 - Assignment 

English language test which consists 30 question.

Round 3 - Assignment 

Typing test speed needed 30 word per minute and accuracy 90%

Round 4 - HR 

(7 Questions)

  • Q1. Introduction about yourself.
  • Q2. What was the last withdrawn salary?
  • Q3. Why you want to join our company?
  • Q4. Why we should hire you?
  • Q5. What are your hobbies?
  • Q6. What is a role of customer care executive?
  • Ans. 

    A customer care executive is responsible for providing assistance and support to customers of a company.

    • Responding to customer inquiries and resolving complaints

    • Providing product or service information to customers

    • Maintaining customer records and updating databases

    • Collaborating with other departments to ensure customer satisfaction

    • Upselling and cross-selling products or services to customers

    • Handling billing and payment...

  • Answered by AI
  • Q7. What is BPO? Describe this.
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.

    • BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

    • BPO can be done onshore, nearshore, or o...

  • Answered by AI
Round 5 - Chat round 

(1 Question)

  • Q1. Suppose customer has received a damaged product. How you will handle this senario?
  • Ans. 

    We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

    • Apologize for the inconvenience caused

    • Ask for details of the damaged product

    • Arrange for a replacement or refund

    • Ensure timely delivery of the replacement product

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident. Good communication skill is needed to crack it.

Interview questions from similar companies

CC Executive Interview Questions & Answers

IBM user image Agrasen Singh

posted on 26 Aug 2022

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Nothing special just asked about myself, educational background, location that's it.
  • Ans. Answered everything in a good manner.
  • Answered by Agrasen Singh

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and try to answer with confident and also speak true things about you don't try to be someone else.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. React lifecycle
  • Q2. Redux architecture
Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal project experience
  • Q2. Datastructures and algorithms
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Ages, time and work , streams

Round 2 - Coding Test 

Java python codes in the traffic I am not

Executive Interview Questions & Answers

HCL Infosystems user image arunesh shrivastava

posted on 26 Aug 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Fit interview with HR and Manager
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2024.

Round 1 - Group Discussion 

Good easy topic.. effect of internet on youth

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Difference between marketing and sales
  • Ans. 

    Marketing focuses on creating and promoting products or services, while sales involves the actual selling and closing of deals.

    • Marketing involves market research, product development, branding, and advertising.

    • Sales involves prospecting, lead generation, negotiation, and closing deals.

    • Marketing aims to create awareness and generate interest in products or services.

    • Sales aims to convert leads into customers and achieve ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - you'll get the job prepare eell and have patience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About marketing
  • Q2. About credit and debit card
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(10 Questions)

  • Q1. What are you looking for change.
  • Q2. Tell about your self.
  • Q3. What are you strength and weekeness.
  • Q4. What are you looking for change...
  • Q5. What about your resume your gap.
  • Q6. Tell about your resume your gap
  • Q7. What are you looking for change.m
  • Q8. What about you looking change.
  • Q9. Tell me about your self.
  • Q10. What are strength and weekeness..
  • Ans. 

    Strengths: Strong communication skills, ability to multitask, and problem-solving skills. Weaknesses: Lack of experience in employee relations and limited knowledge of labor laws.

    • Strengths: Strong communication skills

    • Strengths: Ability to multitask

    • Strengths: Problem-solving skills

    • Weaknesses: Lack of experience in employee relations

    • Weaknesses: Limited knowledge of labor laws

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - My goal is to be secure a good position..
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Normal question were asked Q.1) where did i complete my graduation from?
  • Q2. Q.2) Golden rules of accounting?
  • Ans. 

    Golden rules of accounting are basic principles to maintain financial records accurately.

    • Debit the receiver, credit the giver

    • Debit what comes in, credit what goes out

    • Debit all expenses and losses, credit all incomes and gains

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience that I gained in the company was great and the all the colleagues were very helpful

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(15 Questions)

  • Q1. Why we should hire you ?
  • Q2. What is key skills in HR work ?
  • Q3. What is onboarding and screening ?
  • Ans. 

    Onboarding is the process of integrating new employees into an organization, while screening is the process of evaluating job applicants.

    • Onboarding involves orientation, training, and socialization of new employees

    • Screening involves background checks, reference checks, and skills assessments

    • Onboarding and screening are important for ensuring a successful and productive workforce

    • Examples of onboarding and screening acti...

  • Answered by AI
  • Q4. How you should interact with people in your work place ?
  • Q5. What is your current location ?
  • Q6. What is your notice period?
  • Q7. What is your current CTC ?
  • Q8. What is your expectations CTC ?
  • Q9. Why you join our company and how you work for our organization.
  • Q10. How much experience do you have ?
  • Q11. Are you looking for job or job change?
  • Q12. Plz share your resume on mentioned email.
  • Q13. Do you have any questions?
  • Q14. Do you have any reference?
  • Q15. How many members are in your family??

Interview Preparation Tips

Topics to prepare for Capgemini HR Executive interview:
  • mba
  • HR
Interview preparation tips for other job seekers - I will do my best ...I am starting my career as a fresher. I want to improve my knowledge. skills and gain experience. and it believe that the company will compensate me according to my value and ability.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra CC Executive interview?
Tech Mahindra interview process usually has 6 rounds. The most common rounds in the Tech Mahindra interview process are Assignment, Resume Shortlist and One-on-one Round.
What are the top questions asked in Tech Mahindra CC Executive interview?

Some of the top questions asked at the Tech Mahindra CC Executive interview -

  1. Suppose customer has received a damaged product. How you will handle this senar...read more
  2. What is a role of customer care executi...read more
  3. What is BPO? Describe th...read more

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Tech Mahindra CC Executive Salary
based on 6 salaries
₹1.6 L/yr - ₹2.7 L/yr
12% less than the average CC Executive Salary in India
View more details

Tech Mahindra CC Executive Reviews and Ratings

based on 9 reviews

2.5/5

Rating in categories

2.8

Skill development

2.2

Work-Life balance

2.1

Salary & Benefits

2.0

Job Security

2.0

Company culture

1.8

Promotions/Appraisal

1.8

Work Satisfaction

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