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Tech Mahindra CC Executive Interview Questions and Answers

Updated 16 Feb 2023

Tech Mahindra CC Executive Interview Experiences

1 interview found

CC Executive Interview Questions & Answers

user image Naina Kumari

posted on 16 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself.
  • Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
  • Answered by Naina Kumari
  • Q2. What is your experience?
  • Ans. I have 1 year experience in tata business support services as a customer care executive.
  • Answered by Naina Kumari
Round 2 - Assignment 

English language test which consists 30 question.

Round 3 - Assignment 

Typing test speed needed 30 word per minute and accuracy 90%

Round 4 - HR 

(7 Questions)

  • Q1. Introduction about yourself.
  • Q2. What was the last withdrawn salary?
  • Q3. Why you want to join our company?
  • Q4. Why we should hire you?
  • Q5. What are your hobbies?
  • Q6. What is a role of customer care executive?
  • Ans. 

    A customer care executive is responsible for providing assistance and support to customers of a company.

    • Responding to customer inquiries and resolving complaints

    • Providing product or service information to customers

    • Maintaining customer records and updating databases

    • Collaborating with other departments to ensure customer satisfaction

    • Upselling and cross-selling products or services to customers

    • Handling billing and payment...

  • Answered by AI
  • Q7. What is BPO? Describe this.
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.

    • BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

    • BPO can be done onshore, nearshore, or o...

  • Answered by AI
Round 5 - Chat round 

(1 Question)

  • Q1. Suppose customer has received a damaged product. How you will handle this senario?
  • Ans. 

    We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

    • Apologize for the inconvenience caused

    • Ask for details of the damaged product

    • Arrange for a replacement or refund

    • Ensure timely delivery of the replacement product

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident. Good communication skill is needed to crack it.

Interview questions from similar companies

CC Executive Interview Questions & Answers

IBM user image Agrasen Singh

posted on 26 Aug 2022

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Nothing special just asked about myself, educational background, location that's it.
  • Ans. Answered everything in a good manner.
  • Answered by Agrasen Singh

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and try to answer with confident and also speak true things about you don't try to be someone else.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - Assignment 

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Round 2 - Aptitude Test 

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

Round 3 - Group Discussion 

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

Round 4 - Case Study 

This could involve analyzing a real-world business scenario and presenting your recommendations.

Round 5 - Technical 

(2 Questions)

  • Q1. This is an interview with technical experts to assess your technical knowledge and skills.
  • Q2. HR Round:

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Punctual: Arrive on time or even a few minutes early for your interviews.
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.

Before the Interview:

Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and about experiance
  • Q2. About work managment in organization
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducing oneself, discussing experiences, and other
  • Q2. Regarding the workplace culture and organization
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. What are your current roles and responsibilities?
Round 2 - Technical 

(2 Questions)

  • Q1. What is property and casualty insurance?
  • Ans. 

    Property and casualty insurance provides coverage for property damage and liability risks.

    • Property insurance covers damage to physical property such as homes, buildings, and personal belongings.

    • Casualty insurance covers liability risks such as bodily injury or property damage caused to others.

    • Examples include homeowners insurance, auto insurance, and commercial property insurance.

  • Answered by AI
  • Q2. What is the endorsement and policy lifecycle in insurance?
  • Ans. 

    Endorsement and policy lifecycle in insurance involves making changes to an existing policy and managing it throughout its duration.

    • Endorsements are changes made to an existing insurance policy, such as adding or removing coverage, changing policy limits, or updating personal information.

    • The policy lifecycle includes the issuance of the policy, endorsements, renewals, and eventual cancellation or expiration.

    • Insurance c...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. React lifecycle
  • Q2. Redux architecture
Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal project experience
  • Q2. Datastructures and algorithms
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Just intro and exp
  • Q2. Exp and intro
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test is based on quantitative apptitude, English and computer

Round 2 - Technical 

(2 Questions)

  • Q1. Mostly based on language you know
  • Q2. Gave 1 small code to write
  • Ans. 

    Write a small code to reverse a string in an array of strings

    • Iterate through each string in the array

    • Use built-in functions or write a custom function to reverse each string

    • Store the reversed strings back in the array

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.

    • Over 10 years of experience in operations management

    • Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

    • Led cross-functional teams to improve workflow and increase productivity

    • Strong analytical skills and ability to identify areas for improvement

    • Excellent communication and leader

  • Answered by AI
  • Q2. Why should I hire you
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I was interviewed in Sep 2024.

Round 1 - Group Discussion 

1 hour discussion on various topics

Round 2 - Technical 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. About company, why this role
Round 3 - Technical 

(1 Question)

  • Q1. Same as 1st round
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Versant 

(2 Questions)

  • Q1. Paragraph reading
  • Q2. Repeat the words
Round 2 - One-on-one 

(2 Questions)

  • Q1. About yourself and your work experience.
  • Q2. Why you want to work in Accenture.
  • Ans. 

    I want to work in Accenture because of its reputation for providing excellent customer service and its focus on innovation and growth.

    • Accenture is known for its strong emphasis on customer service and satisfaction

    • I am impressed by Accenture's commitment to innovation and cutting-edge technology

    • I believe working at Accenture will provide me with opportunities for professional growth and development

  • Answered by AI

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra CC Executive interview?
Tech Mahindra interview process usually has 6 rounds. The most common rounds in the Tech Mahindra interview process are Assignment, Resume Shortlist and One-on-one Round.
What are the top questions asked in Tech Mahindra CC Executive interview?

Some of the top questions asked at the Tech Mahindra CC Executive interview -

  1. Suppose customer has received a damaged product. How you will handle this senar...read more
  2. What is a role of customer care executi...read more
  3. What is BPO? Describe th...read more

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Tech Mahindra CC Executive Salary
based on 6 salaries
₹1.6 L/yr - ₹2.7 L/yr
12% less than the average CC Executive Salary in India
View more details

Tech Mahindra CC Executive Reviews and Ratings

based on 9 reviews

2.5/5

Rating in categories

2.8

Skill development

2.2

Work-Life balance

2.1

Salary & Benefits

2.0

Job Security

2.0

Company culture

1.8

Promotions/Appraisal

1.8

Work Satisfaction

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