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Tech Mahindra Senior Wfm Analyst Interview Questions and Answers
Tech Mahindra Senior Wfm Analyst Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What is Service Level. 2 How to calculate manpower calculation. 3 Shrinkage 4 Attrition 5 Shift Adherence
- Ans.
Service level is a metric that measures the percentage of calls answered within a specific time frame.
Service level is usually expressed as a percentage of calls answered within a certain time frame, such as 80% of calls answered within 20 seconds.
Manpower calculation involves determining the number of agents needed to meet service level goals based on call volume and average handle time.
Shrinkage refers to the time ag...
- Q2. 1 Call Answered within threshold/ Call offered-call abandoned
- Ans.
This question is asking about the percentage of calls answered within a certain time frame compared to the total number of calls offered and abandoned.
The goal is to have a high percentage of calls answered within the threshold time.
Call abandonment rate should be as low as possible.
Example: If 100 calls were offered and 80 were answered within the threshold time, while 20 were abandoned, the answer would be 80%/100%.
Interview Preparation Tips
Interview questions from similar companies
(2 Questions)
- Q1. RTA metrix product knowledge
- Q2. Scheduling tools
Selected
I applied via Job Portal and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. What kind of operation you are performing in your current role
- Q2. How many team members are aligned under your span.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 4 interview rounds.
General aptitude test
Group discussions with general topics
(1 Question)
- Q1. Salary discussion
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Something about yourself
- Q2. Work experience
(2 Questions)
- Q1. Process related
- Q2. Experience related
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Prwvious Working background
- Q2. Job descriptions work
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Mar 2022. There were 3 interview rounds.
Excel and RTA related questions were there. Not so tough they were.
(2 Questions)
- Q1. This was taken by WFM management.
- Q2. Mostly asked questions for RTA and wfm role.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. If Servise Level goes down, what would be the reason behind.
- Ans.
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent absenteeism or attrition
Inadequate training or skill gaps
Poor call handling or longer handle times
Unexpected events or emergencies
Lack of prioritization or focus on service level goals
Interview Preparation Tips
Skills evaluated in this interview
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
Tech Mahindra Senior Wfm Analyst Interview Process
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Tech Mahindra Senior Wfm Analyst Reviews and Ratings
based on 5 reviews
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