Genpact Manager WFM Interview Questions and Answers

The procurement process involves identifying needs, selecting suppliers, negotiating terms, and making purchases.

• Identify the need for a product or service

• Research and select potential suppliers

• Negotiate terms and pricing with chosen supplier

• Create a purchase order or contract

• Receive and inspect the goods or services

• Approve and process payment to the supplier

The risks associated with the payroll industry include compliance issues, data security breaches, and errors in processing.

• Compliance issues: Payroll regulations and tax laws are constantly changing, and non-compliance can result in penalties and legal consequences.

• Data security breaches: Payroll systems contain sensitive employee information, making them a target for hackers and identity theft.

• Processing errors: Mista...read more

Productivity formula is output divided by input.

• Productivity = Output / Input

• Output can be measured in units produced, tasks completed, etc.

• Input can be measured in hours worked, resources used, etc.

• Higher productivity means more output with less input.

• Regularly measuring productivity can help identify areas for improvement.

Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.

• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more

I will assess the situation, gather information, and involve relevant stakeholders to resolve the issue promptly.

• Listen to the customer's concerns and empathize with their situation.

• Gather all relevant information and assess the severity of the issue.

• Involve relevant stakeholders such as supervisors, managers, or technical experts to resolve the issue promptly.

• Communicate the progress and resolution to the customer and...read more