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Tech Mahindra Senior Wfm Analyst Interview Questions and Answers
Tech Mahindra Senior Wfm Analyst Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What is Service Level. 2 How to calculate manpower calculation. 3 Shrinkage 4 Attrition 5 Shift Adherence
- Ans.
Service level is a metric that measures the percentage of calls answered within a specific time frame.
Service level is usually expressed as a percentage of calls answered within a certain time frame, such as 80% of calls answered within 20 seconds.
Manpower calculation involves determining the number of agents needed to meet service level goals based on call volume and average handle time.
Shrinkage refers to the time ag...
- Q2. 1 Call Answered within threshold/ Call offered-call abandoned
- Ans.
This question is asking about the percentage of calls answered within a certain time frame compared to the total number of calls offered and abandoned.
The goal is to have a high percentage of calls answered within the threshold time.
Call abandonment rate should be as low as possible.
Example: If 100 calls were offered and 80 were answered within the threshold time, while 20 were abandoned, the answer would be 80%/100%.
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I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
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I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. All Technical quetions
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Interview Questionnaire
1 Question
- Q1. Project architecture
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Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
Discussion on any of the topic
(2 Questions)
- Q1. About previous experience
- Q2. Challenges in previous job
Details about YouTube, cloud,drive etc
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- Social Media
I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How to get into capgemini?
- Ans. Just start working anywhere. Gain some experience if you are passed out already and then reach out to someone working in Capgemini. Or else try off campus or on campus placements.
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I applied via Job Portal and was interviewed in Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions regarding Informatica, Data Warehousing concepts and Unix
Interview Preparation Tips
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Related to Selenium and Java. manual testing questions and also questions related to test lead role.
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I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Informatica development and agile process .
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What's is Capital Market? what is Derivatives? Difference between bond and equity? They ask some basics questions like this.
- Ans.
Capital market is a financial market where long-term securities like stocks and bonds are bought and sold. Derivatives are financial instruments derived from an underlying asset.
Capital market is a market for long-term securities like stocks and bonds
It facilitates the buying and selling of financial instruments with long maturities
Derivatives are financial instruments derived from an underlying asset
They derive their ...
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Tech Mahindra Interviews By Designations
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Tech Mahindra Senior Wfm Analyst Interview Process
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