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Tech Mahindra Senior Wfm Analyst Interview Questions and Answers
Tech Mahindra Senior Wfm Analyst Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What is Service Level. 2 How to calculate manpower calculation. 3 Shrinkage 4 Attrition 5 Shift Adherence
- Ans.
Service level is a metric that measures the percentage of calls answered within a specific time frame.
Service level is usually expressed as a percentage of calls answered within a certain time frame, such as 80% of calls answered within 20 seconds.
Manpower calculation involves determining the number of agents needed to meet service level goals based on call volume and average handle time.
Shrinkage refers to the time ag...
- Q2. 1 Call Answered within threshold/ Call offered-call abandoned
- Ans.
This question is asking about the percentage of calls answered within a certain time frame compared to the total number of calls offered and abandoned.
The goal is to have a high percentage of calls answered within the threshold time.
Call abandonment rate should be as low as possible.
Example: If 100 calls were offered and 80 were answered within the threshold time, while 20 were abandoned, the answer would be 80%/100%.
Interview Preparation Tips
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Questions were asked from my technology and regarding my current project like how we implemented the jobs, what is the approach we are following
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked questions related to linux and ansible
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Previous work related queries
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Self Introduction and Technical Knowledge about my work.
- Q2. Situation Handling ability and Inter communication skills
- Q3. Software skills and inter personal skills
- Q4. Other aptitudes about the working environment
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself
- Q2. Rolls and responsibilities your previous company
- Ans.
Managed client relationships, led project teams, and developed strategic plans.
Managed client relationships to ensure satisfaction and retention
Led project teams to successful completion within budget and timeline
Developed strategic plans to drive business growth and achieve goals
- Q3. Why your leaving the old Organisation
- Q4. How much ctc yours expecting
- Ans.
I am expecting a competitive salary based on my experience, skills, and the market standards.
I am looking for a salary that reflects my years of experience and expertise in the field.
I have researched the market rates for Senior Associates in similar roles and industries.
I am open to negotiation based on the overall compensation package offered by the company.
I am looking for a salary that aligns with my career goals a...
I applied via Campus Placement and was interviewed before Aug 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Technical question in C#, OOPS, STLC concepts
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2021. There were 3 interview rounds.
1 hour , RS Agarwal aptitude book each topic sample problem solving would be enough
(1 Question)
- Q1. For fresher: Proficient in any one programming language and prepare basic interview programs over internet. prepare around 50 programs where you should be able to modify code as per the request
(1 Question)
- Q1. Why you want to join CTS
Interview Preparation Tips
- aptitude
- 50 Basic interview programme of
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Toefl score
- Q2. Ielts score
Interview Preparation Tips
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Tech Mahindra Interviews By Designations
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Tech Mahindra Senior Wfm Analyst Interview Process
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Tech Mahindra Senior Wfm Analyst Reviews and Ratings
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