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Tech Mahindra Voice Process Customer Care Executive Interview Questions and Answers

Updated 4 Oct 2022

Tech Mahindra Voice Process Customer Care Executive Interview Experiences

2 interviews found

Voice Process Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 4 Oct 2022

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. What is women empowerment
  • Ans. 

    Women empowerment refers to the process of providing women with the power and resources to make their own decisions and control their own lives.

    • It involves creating an environment where women can participate in decision-making processes

    • It includes providing access to education, healthcare, and employment opportunities

    • It aims to eliminate gender-based discrimination and violence against women

    • Examples of women empowermen...

    • Answered by AI
    Add your answer
  • Q3. Explain sympathy and empathy
    • Add your answer
  • Q4. What is a role of customer executive
    • Add your answer
  • Q5. How u deal with a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen to their concerns patiently

    • Apologize for the inconvenience caused

    • Offer a solution to their problem

    • Assure them that their issue will be resolved

    • Thank them for bringing the issue to your attention

    • Answered by AI
    Add your answer
Round 3 - Video Call 

(2 Questions)

  • Q1. Explain in brief about yourself
    • Add your answer
  • Q2. Why u want this job and also explain your yesterday schedule
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Your introduction must be impressive.Your tenses should be correct .

Voice Process Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 7 Jul 2022

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Place I last visited
    • Add your answer
  • Q2. Is joint family better than nuclear family ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its pretty simple... don't take stress. Prepare about roles and responsibilities of customer care executive.

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Interview questions from similar companies

Voice Process Customer Care Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 10 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about you?
  • Ans. 

    I am a dedicated and empathetic customer care executive with excellent communication skills and a passion for helping others.

    • I have a background in customer service and have received positive feedback from previous clients.

    • I am a good listener and problem solver, able to handle difficult situations with patience and professionalism.

    • I am fluent in multiple languages, which allows me to assist a diverse range of customer

    • Answered by AI
    Add your answer
  • Q2. What is your hobby?
  • Ans. 

    My hobby is painting. I find it relaxing and therapeutic.

    • I enjoy experimenting with different painting techniques and styles

    • I often paint landscapes and portraits

    • I attend painting classes to improve my skills

    • I showcase my artwork in local galleries and exhibitions

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join genpact?
  • Ans. 

    I want to join Genpact because of its reputation for providing excellent customer service and career growth opportunities.

    • Genpact has a strong reputation for providing excellent customer service.

    • I am impressed by Genpact's focus on employee development and career growth opportunities.

    • I believe that working at Genpact will allow me to enhance my skills and contribute to a successful team.

    • Answered by AI
    Add your answer
  • Q2. What are your strengths and weaknesess?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly critical of myself and sometimes struggling with time management.

    • Strengths: Excellent communication skills

    • Strengths: Strong problem-solving abilities

    • Weaknesses: Overly critical of myself

    • Weaknesses: Struggle with time management

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is your favourite hobby, and why?
  • Ans. 

    My favorite hobby is painting because it allows me to express my creativity and relax at the same time.

    • Painting helps me relieve stress and unwind after a long day.

    • I enjoy experimenting with different colors and techniques to create unique artwork.

    • It gives me a sense of accomplishment when I finish a painting and see the final result.

    • I often paint landscapes and abstract art to challenge myself and explore new ideas.

    • Answered by AI
    Add your answer
  • Q2. Tell me how does a bank earns money?
  • Ans. 

    Banks earn money through various sources such as interest on loans, fees for services, and investments.

    • Interest on loans: Banks charge interest on the loans they provide to customers, earning money through the interest payments.

    • Fees for services: Banks charge fees for various services such as account maintenance, ATM usage, and wire transfers.

    • Investments: Banks invest in various financial instruments such as stocks, bo...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be fluent and clear and you must be able to communicate about what you want to convey no need to use fancy sentences or words.

Voice Process Customer Care Executive Interview Questions & Answers

NTT Data user image Sonisha Carlyn A

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in handling customer inquiries and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. Why are you choosing this field
  • Ans. 

    I am choosing this field because I enjoy helping people and have strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving

    • Opportunity for career growth

    • Interest in working in a fast-paced environment

    • Answered by AI
    Add your answer

Voice Process Customer Care Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Mar 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What do you know about mapping
  • Ans. 

    Mapping involves creating a visual representation of data or information.

    • Mapping helps in organizing and analyzing data effectively

    • It can be used in various fields such as geography, business, and data analysis

    • Examples include creating a map of customer locations for a business or mapping out a sales strategy

    • Answered by AI
    Add your answer
  • Q2. Why you are changing you domain
    • Add your answer
  • Q3. What about family background
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Voice Process Customer Care Executive interview:
  • Self introduction
  • Job profile
Interview preparation tips for other job seekers - Please prepare well about the company and job profile and be confident.

Skills evaluated in this interview

Voice Process Customer Care Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 24 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

SpeechX test to check English grammar and vocabulary.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Give a brief introduction about your self
    • Add your answer
  • Q2. My experience with any customer support.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your communication skills and active listening

Voice Process Customer Care Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 25 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What was your previous job
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Why did you leave your previous job
    • Add your answer
  • Q2. How do you convince your colleague to listen to you
    • Add your answer

Voice Process Customer Care Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 31 Mar 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Speak with me anything in English
    • Add your answer
  • Q2. What is your hobbie
    • Add your answer
  • Q3. What do you know about Genpact company
    • Add your answer

Voice Process Customer Care Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 12 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction.
    • Add your answer
  • Q2. What you know about voice process?
  • Ans. 

    Voice process involves handling customer queries and concerns over the phone.

    • Involves answering customer calls and providing assistance

    • Requires good communication skills and patience

    • May involve following scripts or guidelines provided by the company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For fresher salary is very low

Voice Process Customer Care Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 25 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Whats your strength, weakness, why genpact..
    • Add your answer
  • Q2. About family background
    • Add your answer
  • Q3. Why a non tech field
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a good experience throughout
More about working at Tech Mahindra

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Voice Process Customer Care Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and Video Call.

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Tech Mahindra Voice Process Customer Care Executive Salary
based on 21 salaries
₹1 L/yr - ₹4.5 L/yr
10% less than the average Voice Process Customer Care Executive Salary in India
View more details

Tech Mahindra Voice Process Customer Care Executive Reviews and Ratings

based on 12 reviews

3.4/5

Rating in categories

3.8

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3.3

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3.4

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3.5

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3.4

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3.3

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3.2

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