Genpact Voice Process Customer Care Executive Interview Questions and Answers

Q1. Tell me something about you?
Ans. 
I am a dedicated and empathetic customer care executive with excellent communication skills and a passion for helping others.
• I have a background in customer service and have received positive feedback from previous clients.

• I am a good listener and problem solver, able to handle difficult situations with patience and professionalism.

• I am fluent in multiple languages, which allows me to assist a diverse range of customer
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Q2. What is your hobby?
Ans. 
My hobby is painting. I find it relaxing and therapeutic.
• I enjoy experimenting with different painting techniques and styles

• I often paint landscapes and portraits

• I attend painting classes to improve my skills

• I showcase my artwork in local galleries and exhibitions
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Q1. Why do you want to join genpact?
Ans. 
I want to join Genpact because of its reputation for providing excellent customer service and career growth opportunities.
• Genpact has a strong reputation for providing excellent customer service.

• I am impressed by Genpact's focus on employee development and career growth opportunities.

• I believe that working at Genpact will allow me to enhance my skills and contribute to a successful team.
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Q2. What are your strengths and weaknesess?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly critical of myself and sometimes struggling with time management.
• Strengths: Excellent communication skills

• Strengths: Strong problem-solving abilities

• Weaknesses: Overly critical of myself

• Weaknesses: Struggle with time management
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Q1. What is your favourite hobby, and why?
Ans. 
My favorite hobby is painting because it allows me to express my creativity and relax at the same time.
• Painting helps me relieve stress and unwind after a long day.

• I enjoy experimenting with different colors and techniques to create unique artwork.

• It gives me a sense of accomplishment when I finish a painting and see the final result.

• I often paint landscapes and abstract art to challenge myself and explore new ideas.
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Q2. Tell me how does a bank earns money?
Ans. 
Banks earn money through various sources such as interest on loans, fees for services, and investments.
• Interest on loans: Banks charge interest on the loans they provide to customers, earning money through the interest payments.

• Fees for services: Banks charge fees for various services such as account maintenance, ATM usage, and wire transfers.

• Investments: Banks invest in various financial instruments such as stocks, bo...read more
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SpeechX test to check English grammar and vocabulary.

Q1. Give a brief introduction about your self
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Q2. My experience with any customer support.
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Q1. Speak with me anything in English
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Q2. What is your hobbie
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Q3. What do you know about Genpact company
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Q1. Self introduction.
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Q2. What you know about voice process?
Ans. 
Voice process involves handling customer queries and concerns over the phone.
• Involves answering customer calls and providing assistance

• Requires good communication skills and patience

• May involve following scripts or guidelines provided by the company
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