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Tech Mahindra Associate Customer Executive Interview Questions and Answers
Tech Mahindra Associate Customer Executive Interview Experiences
2 interviews found
Pritikesh Sahoo
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 5 interview rounds.
(2 Questions)
- Q1. Introduction Tell me about your native place
- Q2. Do you have any career gap
Verbal English question
(2 Questions)
- Q1. 15min typing test . 95% above accuracy with 25wpm
- Q2. Typing test required
(2 Questions)
- Q1. Why did you want to join this org
- Q2. Do you have any offer
Interview Preparation Tips
You must have good communication skills with English
Interview Questionnaire
5 Questions
- Q1. Tell me a about yourself?
- Q2. What are your weaknesses and strengths?
- Q3. Out of all the candidates, why should we hire you?
- Q4. Why did you leave your previous job?
- Q5. Tell me about your yesterday in 2 minutes?
Interview Preparation Tips
Review common interview questions. Practice answering them with someone else or in front of a mirror. Come prepared with stories that relate to the skills that the employer wants, while emphasizing your:
Strengths
Willingness to work and flexibility
Leadership skills
Ability and willingness to learn new things
Contributions to the organizations in which you have worked or volunteered
Creativity in solving problems and working with people
Figure out in advance how well you qualify for the job. For each requirement listed in the job posting, write down your qualifications. This can show you if you lack a particular skill. Plan how you will address this in the interview so you can convince the interviewer that you can learn the skill.
Make a list of questions that you would like to ask during the interview. Pick questions that will demonstrate your interest in the job and the company. This might include commenting on the news you learned from the company website, and then asking a question related to it. Also ask questions about the job you will be expected to perform, like:
What are the day-to-day responsibilities of this job?
How will my responsibilities and performance be measured? By whom?
Could you explain your organizational structure?
What computer equipment and software do you use?
What is the organization's plan for the next five years?
Be prepared. Remember to bring important items to the interview:
Notebook and pens
Extra copies of your resume and a list of references
Copies of letter(s) of recommendation, licenses, transcripts, etc.
Follow the tips here to ace your interviews.
Review common interview questions. Practice answering them with someone else or in front of a mirror. Come prepared with stories that relate to the skills that the employer wants, while emphasizing your:
Strengths
Willingness to work and flexibility
Leadership skills
Ability and willingness to learn new things
Contributions to the organizations in which you have worked or volunteered
Creativity in solving problems and working with people
Figure out in advance how well you qualify for the job. For each requirement listed in the job posting, write down your qualifications. This can show you if you lack a particular skill. Plan how you will address this in the interview so you can convince the interviewer that you can learn the skill.
Make a list of questions that you would like to ask during the interview. Pick questions that will demonstrate your interest in the job and the company.
Display confidence during the interview , but let the interviewer start the dialogue. Send a positive message with your body language.
Shake hands firmly, but only if a hand is offered to you first.
Maintain eye contact.
Listen carefully. Welcome all questions, even the difficult ones, with a smile.
Give honest, direct answers.
Develop answers in your head before you respond. If you don't understand a question, ask for it to be repeated or clarified. You don't have to rush, but you don't want to appear indecisive.
End the interview with a good impression. A positive end to the interview is another way to ensure your success.
Be courteous and allow the interview to end on time.
Restate any strengths and experiences that you might not have emphasized earlier.
Mention a particular accomplishment or activity that fits the job.
If you want the job, say so!
Find out if there will be additional interviews.
Ask when the employer plans to make a decision.
Indicate a time when you may contact the employer to learn of the decision.
Don't forget to send a thank-you note or letter after the interview.
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Customer Support Executive Interview Questions & Answers
LTIMindtree
Anonymous
posted on 29 Dec 2024
Selected
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
It was a versant round from Pearson.
(1 Question)
- Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
(1 Question)
- Q1. Basic salary expectations
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Srishti Sharma
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues efficiently
Familiar with CRM systems and handling customer inquiries via phone, email, and in person
- Q2. Why do you want in Customer Service
- Ans.
I enjoy helping others and solving problems, making customer service a perfect fit for me.
I have strong communication skills and enjoy interacting with people.
I am patient and empathetic, able to understand and address customer concerns.
I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.
I find satisfaction in providing excellent service and creating positive experiences
(2 Questions)
- Q1. What is Customer Service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
- Q2. Why do you want to join wipro
- Ans.
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.
I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.
I am excited about the opportunities for growth and development that Wipro offers
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Started career in retail, providing excellent customer service and resolving issues
Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving
Strong communication skills, ability to remain calm under pressure
Proficient in handling customer inquiries, complaints, and feedback
Familiar with using CRM systems
- Q2. What makes you special
- Ans.
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Accenture
Sharvari Kamble
posted on 10 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.
It was bad, its terrible company
(1 Question)
- Q1. Worst company and worst HR
(1 Question)
- Q1. Most fake company and fake, horrible interview experience
Most third class job
(1 Question)
- Q1. Waste of time, horrible
Harsh Saxena
(2 Questions)
- Q1. Where do you see yourself in 5 years
- Ans.
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service management
- Q2. Why should we hire you
- Ans.
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
I have X years of experience in customer service roles
I am highly skilled in communication and problem-solving
I have received positive feedback from previous customers for my ability to resolve issues effectively
Interview Preparation Tips
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Java basics questions
- Q2. Sql basics questions
Interview Preparation Tips
(2 Questions)
- Q1. Which colour do you like and why?
- Q2. Why did you left previous job?
Tech Mahindra Interview FAQs
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Tech Mahindra Associate Customer Executive Reviews and Ratings
based on 37 reviews
Rating in categories
|
Software Engineer
26.2k
salaries
|  ₹2 L/yr - ₹9.1 L/yr |
|
Senior Software Engineer
21.2k
salaries
| ₹5.5 L/yr - ₹22.7 L/yr |
|
Technical Lead
11.5k
salaries
| ₹9.5 L/yr - ₹31.9 L/yr |
|
Associate Software Engineer
5.2k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Team Lead
4.9k
salaries
| ₹5.1 L/yr - ₹16.8 L/yr |
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