Tata Motors Customer Advisor Interview Questions and Answers

Q1. What is role of service advisor
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Q2. What is the difference between client and customer
Ans. 
A client is someone who receives professional services, while a customer is someone who purchases goods or services.
• Clients typically have an ongoing relationship with the service provider, while customers may have one-time transactions

• Clients often seek advice or expertise from the service provider, while customers focus on the product or service being offered

• Examples: A lawyer's client seeks legal advice regularly, w...read more
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Q1. What is your salary expected
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Q2. Tell me about your previous company working experience
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Q1. What is the work of a service advisor
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Q2. Service advisor full process
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Q3. Step by Step Explain
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Step by step explanation of a process or procedure.
• Start by outlining the main steps of the process

• Provide detailed instructions for each step

• Include any important tips or warnings

• Conclude with a summary of the entire process
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About the vehicle amd how to handle customer services

How to handling customer complain about her vehicle

Working Experience and working planning for Team

Q1. What Is company
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Q2. What Are You doing
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Q3. How to make company grow up
Ans. 
To make a company grow, focus on customer satisfaction, employee development, innovation, and strategic partnerships.
• Improve customer satisfaction through excellent service and communication

• Invest in employee training and development to increase productivity and morale

• Encourage innovation and adapt to market trends to stay competitive

• Form strategic partnerships to expand reach and offerings
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Q1. Any bodyshop related question
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Q1. What is 4 stok
Ans. 
4 stok refers to a type of inventory management system where products are constantly replenished to maintain a minimum stock level.
• 4 stok is a method used to ensure that products are always available for customers

• It involves monitoring inventory levels and restocking when they reach a predetermined minimum level

• This system helps prevent stockouts and ensures smooth operations
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Q2. Gear system car
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Q3. How many fogg in this car
Ans. 
The number of fog lights in a car varies depending on the make and model.
• The number of fog lights can range from zero to four, with most cars having two fog lights.

• Some high-end luxury cars may have additional fog lights for enhanced visibility.

• To determine the exact number of fog lights in a specific car, it is necessary to refer to the car's specifications or inspect the vehicle.

• Examples: Some cars have no fog lights...read more
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