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Concentrix Corporation
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Concentrix Corporation Customer Advisor Interview Questions and Answers
Concentrix Corporation Customer Advisor Interview Experiences
6 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 4 interview rounds.
Assignment was essay writing on computer
(1 Question)
- Q1. Typing speed , active listening, logical thinking
(1 Question)
- Q1. Introduction , English speaking test , background, experience or fresher
I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.
(6 Questions)
- Q1. Basic Grammer, repeat a recorded voice, essay on a topic of 200 words
- Q2. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
- Q3. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
This can include functions such as customer service, accounting, and human resources.
BPO is often used to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
BPO can be done domestically or internationally, with countries like India and the ...
- Q4. Given a situation like last sunday went to the mall , describe it.
- Q5. 3 round is versant test
- Q6. Last round is video call round
Interview Preparation Tips
- Customer Service
- bpo
- Communication Skills
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.
Test for both Voice or non Voice.
(1 Question)
- Q1. Normal questions just to check your communication skills.
Typing and the character assessment; Need 30 wpm speed and 90% of accuracy.
Interview Preparation Tips
What people are saying about Concentrix Corporation
I applied via Referral and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself?
- Q2. What makes you different from others?
- Q3. Why should we hire you?
Interview Preparation Tips
Concentrix Corporation interview questions for designations
I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. 1.Tell me about your school life
- Q2. Gave a situation that if you see an accident which already took place on a highway so how will you the victim/deceased
Interview Preparation Tips
I applied via Referral and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Why do you want to join this company??
- Q2. Are you comfortable to work under pressure?
- Q3. What is your goal ?
Interview Preparation Tips
Interview questions from similar companies
Assistant Manager Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 12 Jun 2020
I applied via Referral and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Describe your job role or what you do on a daily basis
- Q2. This is a tricky question and can be treated as a bouncer, full toss, googly whatever you respond.. it needs to be answered in the most possible way what actually you do in your day to day life at work... ...
- Q3. What are your weakness
Interview Preparation Tips
Prepare for the below points which will always be helpful for any HR related interview:
Labour relations - PF and UAN related
Retirals - How an employee is treated post he leaves and how FNF done
Performance management - Need to have hands on practice on whatever is done in your organization
Employee engagement
Employee relations
Escalation management
Policy and any enhancement
I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.
(2 Questions)
- Q1. What is your role and responsibilities?
- Q2. Quality control and SLA?
(2 Questions)
- Q1. What is my role in the previous job?
- Q2. What do you know about R1 rcm?
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Overcoming the unbalanced ways of handleing team
- Ans.
To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
Improve communication by holding regular team meetings and one-on-one check-ins.
Set clear expectations and goals for each team member to ensure everyone is on the same page.
Provide support and resources to help team members succeed in their roles.
Offer...
- Q2. Conflicts arise onto team
- Ans.
Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
Encourage open communication among team members to address conflicts early on
Use conflict resolution techniques such as active listening, compromise, and mediation
Foster a positive team culture by promoting respect, collaboration, and empathy
Lead by example and demonstrate effective con
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Question about previous experience.
- Q2. Question about the work profile and responsibilities.
- Q3. Situation based questions.
- Q4. Question about the daily activities.
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Concentrix Corporation Customer Advisor Interview Process
based on 4 interviews
1 Interview rounds
- HR Round
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Concentrix Corporation Customer Advisor Reviews and Ratings
based on 75 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.4k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3.1k
salaries
| ₹1.6 L/yr - ₹6.6 L/yr |
|
Content Moderator
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| ₹1.8 L/yr - ₹5 L/yr |
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