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TVS Mobility Service Advisor Interview Questions and Answers

Updated 8 Jul 2024

TVS Mobility Service Advisor Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is role of service advisor
  • Q2. What is the difference between client and customer
  • Ans. 

    A client is someone who receives professional services, while a customer is someone who purchases goods or services.

    • Clients typically have an ongoing relationship with the service provider, while customers may have one-time transactions

    • Clients often seek advice or expertise from the service provider, while customers focus on the product or service being offered

    • Examples: A lawyer's client seeks legal advice regularly, w...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is your salary expected
  • Q2. Tell me about your previous company working experience
  • Ans. 

    I have 3 years of experience as a Service Advisor at a busy auto repair shop.

    • Managed customer inquiries and concerns efficiently

    • Scheduled appointments and communicated service recommendations

    • Worked closely with technicians to ensure timely completion of repairs

  • Answered by AI

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. How get perform to more development

I applied via Approached by Company and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How are engine starting process.
  • Ans. 

    The engine starting process involves several steps to ignite the fuel and air mixture in the engine cylinders.

    • The ignition key is turned to the 'on' position, which activates the fuel pump and other electrical components.

    • The starter motor engages the flywheel, which turns the engine over.

    • Fuel is injected into the cylinders and mixed with air.

    • The spark plugs ignite the fuel and air mixture, causing combustion and starti...

  • Answered by AI
  • Q2. Engine working principal

Interview Preparation Tips

Interview preparation tips for other job seekers - Completely work from interview

I applied via Approached by Company and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. All technical knowledge

Interview Preparation Tips

Topics to prepare for Hero Motors Company Service Engineer interview:
  • Automobile Engineering
  • Automobile Service
Interview preparation tips for other job seekers - Better automobile knowledge and also good skills
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is a Service Management?
  • Ans. 

    Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

    • Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

    • It includes processes, policies, and procedures to manage service delivery and support.

    • Examples of Service Management frameworks include ITIL (Information Tech...

  • Answered by AI
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Where do you see yourself in 5 years?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. What is your family background?
  • Q8. Tell me about yourself.
Round 3 - Aptitude Test 
Round 4 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 5 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Where do you see yourself in 5 years?
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. What is your family background?
  • Q8. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I am ready ho maruti suzuki me work ke liye
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why you leaving your last job?
Round 3 - HR 

(1 Question)

  • Q1. How will you deal with drink coustmer
  • Ans. 

    I will handle the situation calmly and professionally, ensuring their safety and satisfaction.

    • Listen to their concerns and empathize with their situation

    • Offer alternative options or solutions

    • Ensure their safety and well-being

    • Maintain a professional demeanor and attitude

    • Follow company policies and procedures

    • Provide excellent customer service to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident keep showing true things and make sure not fumble it when you answering.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Field service engineer
  • Q2. Hi capacity online ups and PCU and all getting worked out
Round 2 - Technical 

(1 Question)

  • Q1. Sarvan Singh Ji Bhai capacity and ongrid
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Old company experience , Engine related How to deal with dealer How to manage customer complaint
  • Q2. Resume screening Taking feedback with old company
  • Q3. He cheak my confidence Technical knowledge about automobiles Customer haldling experinece
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is IC Engine work ?
  • Ans. 

    IC Engine work refers to the process of converting chemical energy into mechanical energy in an internal combustion engine.

    • IC Engine work involves the combustion of fuel inside the engine to produce power.

    • The process includes four strokes: intake, compression, combustion, and exhaust.

    • The work is performed by pistons, connecting rods, crankshafts, and valves.

    • Examples of IC engines include gasoline engines, diesel engine

  • Answered by AI
  • Q2. How many types of fuel system in IC Engine?
  • Ans. 

    There are two types of fuel systems in IC engines: carburetor and fuel injection.

    • Carburetor fuel system mixes fuel and air before entering the engine.

    • Fuel injection system directly injects fuel into the combustion chamber.

    • Examples of carburetor fuel systems include older cars and motorcycles.

    • Examples of fuel injection systems include modern cars and motorcycles.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

TVS Mobility Interview FAQs

How many rounds are there in TVS Mobility Service Advisor interview?
TVS Mobility interview process usually has 2 rounds. The most common rounds in the TVS Mobility interview process are HR and Technical.
How to prepare for TVS Mobility Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TVS Mobility. The most common topics and skills that interviewers at TVS Mobility expect are Communication Skills and Customer Satisfaction.

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TVS Mobility Service Advisor Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
TVS Mobility Service Advisor Salary
based on 9 salaries
₹1.2 L/yr - ₹4.9 L/yr
9% more than the average Service Advisor Salary in India
View more details

TVS Mobility Service Advisor Reviews and Ratings

based on 6 reviews

2.9/5

Rating in categories

3.0

Skill development

2.3

Work-life balance

2.3

Salary

3.2

Job security

2.9

Company culture

2.3

Promotions

2.9

Work satisfaction

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