TVS Mobility Service Advisor Interview Questions and Answers

The engine starting process involves several steps to ignite the fuel and air mixture in the engine cylinders.

• The ignition key is turned to the 'on' position, which activates the fuel pump and other electrical components.

• The starter motor engages the flywheel, which turns the engine over.

• Fuel is injected into the cylinders and mixed with air.

• The spark plugs ignite the fuel and air mixture, causing combustion and starti...read more

Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more

I will handle the situation calmly and professionally, ensuring their safety and satisfaction.

• Listen to their concerns and empathize with their situation

• Offer alternative options or solutions

• Ensure their safety and well-being

• Maintain a professional demeanor and attitude

• Follow company policies and procedures

• Provide excellent customer service to ensure their satisfaction

IC Engine work refers to the process of converting chemical energy into mechanical energy in an internal combustion engine.

• IC Engine work involves the combustion of fuel inside the engine to produce power.

• The process includes four strokes: intake, compression, combustion, and exhaust.

• The work is performed by pistons, connecting rods, crankshafts, and valves.

• Examples of IC engines include gasoline engines, diesel engine

There are two types of fuel systems in IC engines: carburetor and fuel injection.

• Carburetor fuel system mixes fuel and air before entering the engine.

• Fuel injection system directly injects fuel into the combustion chamber.

• Examples of carburetor fuel systems include older cars and motorcycles.

• Examples of fuel injection systems include modern cars and motorcycles.