Sutherland Global Services Technical Support Specialist Interview Questions and Answers

Q1. Python code snippets for different codes
Add your answer
Q2. SQL Queries on Joins
Add your answer

Talk about one of three topics for 2 mins

Q1. What is DHCP and why do we use it what is dns How does DHCP work in a network What is the role of a router What is a gateway How to boot into safemode
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices, DNS translates domain names to IP addresses, routers connect networks, gateways connect networks with different protocols, booting into safe mode allows troubleshooting.
• DHCP automatically assigns IP addresses to devices on a network

• DNS translates domain names to IP addresses for easier access

• Routers connect different networks together to ena...read more
Answered by AI
Add your answer
Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps restarting. Steps to resolve how to...read more
Ans. 
IP address is a unique identifier assigned to each device connected to a network. Classes of IP include A, B, C, D, and E. Workgroup and domain are network organization structures. BSOD is Blue Screen of Death.
• IP address is a unique numerical label assigned to each device on a network

• Classes of IP include A, B, C, D, and E with different ranges of addresses

• Workgroup is a peer-to-peer network where each computer has its...read more
Answered by AI
Add your answer

Reverse string
java
linux

Any topic we can choose and just speak in front of the fellow candidates

Q1. Difference between ram and rom
Ans. 
RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory, used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

• RAM is volatile, meaning data is lost when power is turned off

• ROM is non-volatile, meaning data is retained even when power
Answered by AI
Add your answer
Q2. What do you know about cloud computing
Ans. 
Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.
• Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

• It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

• Examples of cloud computing services include Amazon Web Services (AWS), Microsoft
Answered by AI
View 1 more answer
Q3. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• They can be local (LAN), wide (WAN), or global (Internet)

• Networks use protocols like TCP/IP to communicate

• Examples include Ethernet, Wi-Fi, and cellular networks
Answered by AI
Add your answer
Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
Add your answer
Q5. What is IP and how IP address is represented
Ans. 
IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP stands for Internet Protocol

• IP address is a unique numerical label assigned to devices on a network

• IP addresses are represented in decimal format, such as 192.168.1.1

• There are two versions of IP addresses - IPv4 and IPv6
Answered by AI
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. Walk us through your resume, about the projects that I've done in my college.
Add your answer
Q3. Why do you want to work with HP?
Add your answer

Q1. What do you mean by BSOD? How will you resolve it?
Ans. 
BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
Answered by AI
Add your answer
Q2. What is a driver? What is an OS?
Ans. 
A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
Answered by AI
Add your answer
Q3. Difference between Ssd and Hdd, wifi and Lan
Ans. 
SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
Answered by AI
Add your answer

Q1. What is cloud support
Ans. 
Cloud support refers to providing technical assistance and troubleshooting for cloud computing services and platforms.
• Providing assistance with setting up and configuring cloud services

• Troubleshooting issues related to cloud storage, networking, and security

• Offering guidance on best practices for utilizing cloud resources

• Resolving performance issues and optimizing cloud infrastructure

• Examples: AWS Support, Microsoft Az
Answered by AI
Add your answer
Q2. What is cus support
Ans. 
Customer support is the assistance provided to customers before, during, and after purchasing a product or service.
• Customer support involves helping customers with technical issues, product inquiries, and troubleshooting.

• It can be provided through various channels such as phone, email, live chat, or social media.

• Customer support aims to ensure customer satisfaction and loyalty by addressing their concerns and resolving...read more
Answered by AI
Add your answer

Q1. Introduction, Related field Knowledge
Add your answer

Q1. Speak for a topic they suggest for a minute
Add your answer

Q1. Speaking. Answer interactively
Add your answer