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Sutherland Global Services Chat Support Associate Interview Questions and Answers

Updated 25 Jun 2024

Sutherland Global Services Chat Support Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Essay Writing 

(2 Questions)

  • Q1. Write about your College life
  • Q2. Write about your best friend
Round 2 - Group Discussion 

Favorite tourist spot

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and make sure your communication is good.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. Describe about your previous travelling experience.

Chat Support Associate Interview Questions Asked at Other Companies

Q1. Types of loans, diff db and credit card
Q2. Wat documents do you have?
Q3. Educational Background n all

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is bpo?

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO stands for Business Process Outsourcing. If a customer has any doubts in business, it is essential to address their concerns and provide a suitable solution.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
  • Q2. SQL Queries on Joins
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. About Switching
  • Q2. About Routers switching, LAN, SD-WAN

Interview Preparation Tips

Interview preparation tips for other job seekers - Thanks for offering me
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
4-6 weeks
Result
No response

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Current affairs and its likes and dislikes

Round 2 - Aptitude Test 

Versant test with multiple questions.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Meeting with operations manager
  • Q2. Why did you leave your previous company?

Interview Preparation Tips

Interview preparation tips for other job seekers - They don’t respond properly. Delayed and poor responses.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
-
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. What are your hobbies?
Round 2 - Technical 

(1 Question)

  • Q1. This round is Typing test.
Round 3 - One-on-one 

(7 Questions)

  • Q1. Self introduction
  • Q2. 3 qualities you like in others.
  • Q3. 3 thing for which you are thankful in your life.
  • Q4. Why we hire you?
  • Q5. Convince me that you are serious for this job.
  • Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
  • Q7. 3 good qualities in you.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced Network Support Engineer with a strong background in troubleshooting and resolving network issues.

    • Over 5 years of experience in network support roles

    • Proficient in configuring and maintaining network devices such as routers and switches

    • Skilled in diagnosing and resolving network connectivity issues

    • Familiar with network monitoring tools like Wireshark and Nagios

    • Certified in Cisco CCNA and

  • Answered by AI
  • Q2. Some basic questions in networking
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Reverse string
java
linux

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Chat Support Associate interview?
Sutherland Global Services interview process usually has 1-2 rounds. The most common rounds in the Sutherland Global Services interview process are Behavioral and Group Discussion.

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Sutherland Global Services Chat Support Associate Salary
based on 55 salaries
₹1.8 L/yr - ₹4.1 L/yr
5% less than the average Chat Support Associate Salary in India
View more details

Sutherland Global Services Chat Support Associate Reviews and Ratings

based on 11 reviews

3.7/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

3.6

Salary

3.0

Job security

4.4

Company culture

3.1

Promotions

3.5

Work satisfaction

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