Sutherland Global Services Chat and Email Support Executive Interview Questions and Answers for Freshers

Q1. Denail management Medical billing
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Q1. Self introduction , work exp , about job switching etc
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Q1. Tell me about your self
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Q2. What are previous responsibilities?
Ans. 
In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.
• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up ...read more
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Q3. What is CTC & Expectation?
Ans. 
CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.
• CTC includes basic salary, allowances, bonuses, and benefits.

• For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

• Expectations refer to the salary or compensation you anticipate receiving in a new role.

• For instance, if you expect a CTC of $70,000, it should align with your
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Q4. Why do went to work with us?
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Q1. Introduction, Related field Knowledge
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Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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Q1. Ask basic question.
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Q2. Introduce yourself
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Q3. Why did u left ur previois company.
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Time pass question, they just check your communication skill

We have to discussed about the one topic in group discussion