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Startek

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3.1

based on 7.8k Reviews

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Startek Senior Customer Support Executive Interview Questions and Answers

Updated 7 Nov 2023

Startek Senior Customer Support Executive Interview Experiences

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 7 Nov 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why you want to join BPO
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. 3 reasons why we should select you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join startek my experience was hell alike if you have willingness to work you can find an better opportunity

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Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
    • Add your answer
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Senior Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 5 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is our aim in life
    • Add your answer
  • Q2. What is bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

    • BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • BPO can...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer all the question in which language you are comfortable

Senior Executive Interview Questions & Answers

WNS user image priyanka jain

posted on 6 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Skill based and personal profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Package related .. nice experience
    • Add your answer
Round 3 - Assignment 

Calling

Round 4 - Aptitude Test 

It was nice and typing test too

Interview Preparation Tips

Interview preparation tips for other job seekers - You can always join as it is renowned organisation and good for growth as well

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Mar 2020

I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, Not to worry. Only you have to be confident and relax. Don't panic, not to take stress that what will happen and what they ask? They ask simple questions and see how long will you stay in this company!!

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image

posted on 27 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What are your strengths and weaknesses
    • Add your answer
  • Q2. Describe yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough
More about working at Startek

Startek Interview FAQs

How many rounds are there in Startek Senior Customer Support Executive interview?
Startek interview process usually has 3 rounds. The most common rounds in the Startek interview process are Technical and Resume Shortlist.
How to prepare for Startek Senior Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are Customer Service, Domestic BPO, Inbound Process, bpo and customer support.

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Startek Senior Customer Support Executive Interview Process

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Startek Senior Customer Support Executive Salary
based on 65 salaries
₹1.8 L/yr - ₹4 L/yr
28% less than the average Senior Customer Support Executive Salary in India
View more details

Startek Senior Customer Support Executive Reviews and Ratings

based on 23 reviews

2.8/5

Rating in categories

2.8

Skill development

2.9

Work-life balance

2.5

Salary

2.7

Job security

2.8

Company culture

2.2

Promotions

2.6

Work satisfaction

Explore 23 Reviews and Ratings
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