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Foundever Customer Service Associate Interview Questions and Answers for Experienced
Foundever Customer Service Associate Interview Experiences for Experienced
4 interviews found
Customer Service Associate Interview Questions & Answers
Mohammed Moizuddin Khan
posted on 27 Jul 2024
(2 Questions)
- Q1. Asking about MS OFFICE
- Q2. Typing speed test
(2 Questions)
- Q1. Joining date , Salary expectations
- Q2. Degree certificate and working schedule.
Selected
I appeared for an interview before Apr 2024, where I was asked the following questions.
- Q1. Tell me about you ?
- Q2. Fill up the sentences with correct words
- Q3. Why you want to join the job?
Interview Questionnaire
2 Questions
- Q1. Simple : To tell about myself
- Q2. Be open and honest about your opinion and expectation ! It'll get you through, of not this then next one... Just be honest
Interview Questionnaire
3 Questions
- Q1. Why should we hire you?
- Q2. What do you understand by customer centric ?
- Ans.
Customer centric means focusing on the needs and satisfaction of the customer.
Putting the customer at the center of all business decisions
Providing excellent customer service and support
Tailoring products and services to meet customer needs
Gathering feedback and using it to improve the customer experience
Building long-term relationships with customers
Examples: Amazon, Zappos, Nordstrom
- Q3. How do you deal with s customer who is little frustrated?
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Customer Service Associate Interview Questions & Answers
Teleperformance
Femina Ayaz Khan
posted on 9 Sep 2020
I applied via Facebook and was interviewed in Mar 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. They will ask you "tell me about yourself" and one topic in Hindi and English plus Amcat test..
- Q2. In all three rounds they will ask you to brief about yourself
Interview Preparation Tips
But the thing is they will hide many things from you like during training they will ask you to arrange extra phone and sim card, and you have to bear all the expenses like mobile and internet recharge and electricity bill.
Plus it was a contract job and they did not disclose this during interview.They will tell you that we informed you earlier about this.
Salary is too low as per the work load.
Don't even get time to breathe and there are no employee value.Your trainer and Tl will treat you like hell.
There is no personal life after working in Teleperformance.
There are no breaks, you have to ask like a student if you want to go to loo also.
This was the worst experience of my life.
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Jun 2020
I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. They asked me about Delhi metro.
- Q2. What is BPO.
- Ans.
BPO stands for Business Process Outsourcing.
It involves contracting out specific business processes to a third-party service provider.
Common BPO services include customer service, technical support, and back-office operations.
BPO is often used to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
Interview Preparation Tips
You will get the job easily.
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 26 Dec 2020
Interview Questionnaire
1 Question
- Q1. Can u please walk me throughout your resume ?
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Feb 2021
I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. There were some usual question in initial stage after that interviewer start questioning you from your past experience. If your a fresher they can give some topics to check your communication skills
Interview Preparation Tips
Birth place
Last birthday
Yesterday or weekend you have spent
Any memorable moment or achievement
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 8 Feb 2021
I applied via Walk-in and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1) INTRODUCTION 2) WHAT IS A CALL CENTER 3) WHAT ARE YOUR HOBBIES 4) MY HOBBY WAS PLAYING CRICKET SO HE ASKED ME TO TELL SOMETHING ABOUT CRICKET 5) SPEAK SOME LINE ON MUMBAI
- Ans.
A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.
Call centers are used by companies to provide customer support and handle inquiries.
They typically use telephones, computers, and software to manage and track customer interactions.
Customer service associates in call centers are trained to handle a variety of customer issues and provide solutions.
Ca...
Interview Preparation Tips
BE PREPARED TO SPEAK SOME LINE ON THE THINGS YOU LIKE .YOUR FIRST IMPRESSION IS SEEN THE WAY HOW YOU INTRODUCE ABOUT YOURSELF THEN AFTER THEY WILL ASK QUESTIONS ON THINGS THAT YOU HAVE INTRODUCE ABOUT YOURSELF AND AFTER THIS ALL THE COMMON QUESTION WHY YOU WANT TO JOIN CALL CENTER ,WHY SHOULD I HIRE TOU THAT'S ALL IT'S VERY TO CRACKED INTERVIEW IF YOU'RE PREPARED BEFORE FOR GOING INTERVIEWS
Customer Service Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 30 Dec 2021
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Experience about previous job
- Q3. Goals and expection
Interview Preparation Tips
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Foundever Customer Service Associate Interview Process for Experienced
based on 2 interviews
Interview experience
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Foundever Customer Service Associate Reviews and Ratings
based on 68 reviews
Rating in categories
|
Customer Service Professional
747
salaries
|  ₹1 L/yr - ₹5.5 L/yr |
|
Customer Service Executive
554
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Service Representative
396
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Customer Support Executive
244
salaries
| ₹1.3 L/yr - ₹4 L/yr |
|
Team Lead
232
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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