Silaris Informations Customer Care Executive Interview Questions and Answers

Yes, Shiprocket is a logistics platform for e-commerce businesses.

• Shiprocket provides end-to-end logistics solutions for e-commerce businesses.

• It offers features like automated shipping, order tracking, and COD services.

• Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.

• Other processes in customer care may include handling queries, complaints, and providing support to customers.

• Cus...read more

To crack a sale, focus on building relationships, understanding customer needs, demonstrating value, and closing the deal.

• Build strong relationships with customers to gain trust and loyalty

• Understand the customer's needs and tailor your pitch to address their specific pain points

• Demonstrate the value of your product or service by highlighting its unique features and benefits

• Close the deal by overcoming objections and c...read more