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Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive Interview Questions and Answers

Updated 7 Jul 2024

Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I was interviewed in Jan 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. First round of my introduction
  • Ans. Good afternoon sir thanks for givng me this opportunity to indroduce myself.i am from jabalpur. My graduation from Rdvv university
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Writtern test in comouter
  • Ans. 

    The question is about a written test in computer.

    • Ensure to read and understand the instructions before starting the test.

    • Check for spelling and grammar errors in your answers.

    • Use proper formatting and structure in your responses.

    • Practice typing speed and accuracy to complete the test on time.

    • Review and revise your answers before submitting.

  • Answered by AI
  • Q2. Gernal konwledge qustions
Round 4 - HR 

(1 Question)

  • Q1. My introduction and one ask me a qustion in by screen in video calling qustion is realted to bank

Interview Preparation Tips

Interview preparation tips for other job seekers - Am advice you belive in your self .
Thank you.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me About yourself
  • Q2. Do you know any support member

Interview Preparation Tips

Topics to prepare for Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive interview:
  • When your process got ramp down
  • Your salary will be same
  • You have to inform what is going
Interview preparation tips for other job seekers - Waste of time

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment 

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test 

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.
Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. The interviewer first see your CV and ask a question. 1. First thay will ask you about yourself tell something about U 2. And after that they ask your hobby what you like the most and which things will o...
Round 2 - One-on-one 

(1 Question)

  • Q1. Something about business process outsourcing

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't tell any lie be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM systems and handling high call volumes

  • Answered by AI
  • Q2. Who was your ideal person
  • Ans. 

    My ideal person is someone who is empathetic, patient, and a good listener.

    • Empathetic - able to understand and share the feelings of others

    • Patient - able to remain calm and composed in challenging situations

    • Good listener - attentive and responsive to the needs of others

    • Example: A mentor who guided me through difficult times with compassion and wisdom

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Are u comfortable with this job role
  • Ans. 

    Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.

    • I have previous experience in customer care roles

    • I enjoy helping customers and resolving their issues

    • I am comfortable with handling customer inquiries and complaints

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a web browser ?
  • Ans. 

    A web browser is a software application used to access information on the World Wide Web.

    • Allows users to view websites and web pages

    • Interprets HTML, CSS, and JavaScript to display content

    • Common examples include Google Chrome, Mozilla Firefox, and Safari

  • Answered by AI
  • Q2. What is a html?
  • Ans. 

    HTML stands for Hypertext Markup Language, used for creating and structuring web pages.

    • HTML is the standard markup language for creating web pages

    • It consists of a series of elements that define the structure of a webpage

    • Elements are represented by tags enclosed in angle brackets, like

    • Attributes can be added to tags to provide additional information

    • Example:

      This is a heading

Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to be confident in your words which you are saying to your HR and be clear on it

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

Round 2 - Group Discussion 

About working discussion how to work to more improvement

Interview Preparation Tips

Interview preparation tips for other job seekers - When we'r working others want to help for freshers for how to work because they don't no about this company so seniors only want to help for fresher to move to other step
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About marketing
  • Q2. About credit and debit card

Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Interview FAQs

How many rounds are there in Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive interview?
Shri Ram ComSoft Pvt Ltd - SRCOMSOFT interview process usually has 2-3 rounds. The most common rounds in the Shri Ram ComSoft Pvt Ltd - SRCOMSOFT interview process are One-on-one Round, HR and Resume Shortlist.
What are the top questions asked in Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive interview?

Some of the top questions asked at the Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive interview -

  1. Writtern test in comou...read more
  2. My introduction and one ask me a qustion in by screen in video calling qustion ...read more
  3. Gernal konwledge qusti...read more

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Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive Salary
based on 7 salaries
₹1.2 L/yr - ₹2.5 L/yr
37% less than the average Customer Care Executive Salary in India
View more details

Shri Ram ComSoft Pvt Ltd - SRCOMSOFT Customer Care Executive Reviews and Ratings

based on 6 reviews

2.4/5

Rating in categories

2.4

Skill development

2.7

Work-Life balance

2.4

Salary & Benefits

2.5

Job Security

3.3

Company culture

1.5

Promotions/Appraisal

2.7

Work Satisfaction

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