RBA Lifestyle AR Caller Interview Questions and Answers

Q1. Taxonomy What is not medically necessary
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Q2. Authorization Non covered charges
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Q3. Roles and responsibilities as AR caller
Ans. To analyse, evaluate and take actions on the claims submitted for payment
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Q1. How to deal with an angry customer
Ans. 
Listen actively, empathize, apologize, offer a solution, and follow up.
• Stay calm and professional

• Listen actively and let them vent

• Empathize with their situation

• Apologize for the inconvenience

• Offer a solution or alternative

• Follow up to ensure satisfaction
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
Answered by AI
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. Why did choose telli calling?
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Q2. What is your goal ?
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Q1. Past job experience
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Q2. Basic banking operations
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Q1. 1.Tell me about your Self ,2.What metrics you track for customer satisfaction,3.Describe your day to day work
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