PVR Inox Interview Questions, Process, and Tips

Q1. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I am proficient in using CRM systems and other customer service tools

• I have a track record of meeting and exceeding customer satisfaction goals
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Q2. Can you describe your background?
Ans. 
I have a strong background in customer service with experience in handling various customer inquiries and resolving issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries via phone, email, and chat

• Skilled in resolving customer issues and providing solutions

• Familiar with CRM systems and ticketing platforms

• Received positive feedback from customers for excellent service
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Q1. Difference between wastage and variance
Ans. 
Wastage refers to the unused resources or materials, while variance refers to the difference between planned and actual results.
• Wastage is the loss of resources due to inefficiency or spoilage, while variance is the difference between planned and actual results.

• Wastage can be physical (e.g. spoiled inventory) or non-physical (e.g. wasted time), while variance is usually financial in nature.

• Examples of wastage include u...read more
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Q1. Asking about Self introduction
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Q2. What was your previous job experiences and what you were doing?
Ans. 
I have had diverse job experiences in the hospitality industry, including roles as a front desk agent, restaurant supervisor, and event coordinator.
• Front desk agent: Responsible for checking guests in and out, handling reservations, and providing excellent customer service.

• Restaurant supervisor: Managed a team of servers, ensured smooth operations, and resolved customer complaints.

• Event coordinator: Organized and execu...read more
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Q3. What is your salary expectation?
Ans. 
I would expect a salary that is competitive and reflective of my experience and skills.
• I would research the average salary range for Duty Managers in the industry and location.

• I would consider my years of experience and any additional qualifications or certifications.

• I would also take into account the responsibilities and scope of the role.

• I would be open to negotiation and discussing benefits or perks that may be offe...read more
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Q4. If selected how early you can join?
Ans. 
I can join within two weeks of receiving the offer.
• I am currently serving a notice period of two weeks at my current job.

• I have already completed all necessary paperwork and background checks.

• I am ready to start as soon as possible to ensure a smooth transition.

• I can provide any additional documentation or references required.
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Q1. Tell me about yourself?
Ans. 
Experienced Duty Manager with strong leadership skills and a passion for customer service.
• Over 5 years of experience in managing operations and staff in the hospitality industry.

• Proven track record of successfully handling customer complaints and resolving issues.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to multitask and work under pressure.

• Passionate abou...read more
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Q2. What are the types of sauces?
Ans. 
There are various types of sauces used in cooking and food preparation.
• There are basic sauces like tomato sauce, white sauce, and brown sauce.

• There are also specialty sauces like hollandaise, bearnaise, and aioli.

• Other types of sauces include vinaigrettes, barbecue sauce, and hot sauce.

• Sauces can be sweet, savory, or spicy depending on the ingredients used.

• Sauces can be used as a dip, marinade, or topping for various d
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Q3. What are the types of pasta?
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There are various types of pasta available worldwide, each with its unique shape, size, and texture.
• Long pasta: spaghetti, linguine, fettuccine, bucatini, etc.

• Short pasta: penne, fusilli, farfalle, rigatoni, etc.

• Tube pasta: macaroni, ziti, cannelloni, etc.

• Stuffed pasta: ravioli, tortellini, agnolotti, etc.

• Ribbon pasta: pappardelle, tagliatelle, etc.

• Asian noodles: udon, soba, ramen, etc.
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Q4. What are the types of coffee ?
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There are various types of coffee such as espresso, cappuccino, latte, americano, and more.
• Espresso is a strong, concentrated coffee made by forcing hot water through finely ground coffee beans.

• Cappuccino is made with espresso, steamed milk, and foam.

• Latte is made with espresso and steamed milk, with a small layer of foam on top.

• Americano is made by adding hot water to a shot of espresso.

• Other types of coffee include m
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Q5. What are the types of services?
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There are various types of services, including professional services, personal services, and public services.
• Professional services: These are services provided by professionals in a specific field, such as legal, accounting, or consulting services.

• Personal services: These are services that cater to individual needs, such as hairdressing, spa treatments, or personal training.

• Public services: These are services provided ...read more
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Q6. What if guest complaint happened?
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I would listen to the guest's complaint, apologize for any inconvenience caused, and take appropriate action to resolve the issue.
• Listen attentively to the guest's complaint and show empathy

• Apologize for any inconvenience caused and assure the guest that their complaint will be addressed

• Take appropriate action to resolve the issue, such as offering a solution or compensation

• Follow up with the guest to ensure their sati...read more
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Q7. What is difference between upselling and suggestive selling?
Ans. 
Upselling is convincing customers to buy a higher-priced item, while suggestive selling is recommending complementary products.
• Upselling involves persuading customers to purchase a more expensive version of the product they are interested in.

• Suggestive selling involves recommending additional products that complement the customer's purchase.

• Upselling is focused on increasing the total sale amount, while suggestive sell...read more
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Q8. What is P&L? Give me brief
Ans. 
P&L stands for Profit and Loss. It is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.
• P&L is used to determine a company's financial health and performance.

• It shows the revenue earned by the company, the expenses incurred, and the resulting profit or loss.

• P&L is usually prepared on a monthly, quarterly, or annual basis.

• It helps in making important business ...read more
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They asked me to do survey what is good and what is bad?

Q1. What is pvr gold class?
Ans. 
PVR Gold Class is a premium cinema experience offered by PVR Cinemas.
• It offers luxurious seating with recliners and personal service.

• The cinema hall is equipped with state-of-the-art technology for sound and projection.

• Food and beverages are served directly to the seats.

• PVR Gold Class is available in select locations across India.
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Q2. What were you doing previously?
Ans. 
I was previously working as a Front Office Supervisor at a luxury hotel.
• Worked as a Front Office Supervisor at a luxury hotel

• Managed a team of front desk staff

• Handled guest check-ins and check-outs

• Resolved guest complaints and ensured customer satisfaction
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Q1. Self introduction
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Q2. The reason for choosing that flat form is totally different from my course
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Q1. Basic knowledge of frim
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Q2. Demo section of interaction with customer
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Q1. Which codes used in SAP
Ans. 
Various codes are used in SAP for different purposes such as transaction codes, object codes, and authorization codes.
• Transaction codes are used to access specific functions or transactions in SAP (e.g. FB50 for posting a journal entry).

• Object codes are used to classify different types of objects in SAP (e.g. GL accounts, cost centers).

• Authorization codes are used to control access to different areas of SAP based on us
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SAP code use for finance

Q1. Salary statement and cyclone
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Group discussion for process and analysis

Q1. Information for minutes and technology and process
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Q2. Deleted job company previous
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