PVR Inox Customer Service Executive Interview Questions and Answers

Q1. Self introduction
Add your answer
Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
Answered by AI
Add your answer

Q1. Tell about yourself
Add your answer

There were MCQs, around 40 questions or so

There was a case study

Q1. Tell about yourself, previous experience details.
Add your answer

Total personal development test

Q1. Self intro and experience
Add your answer
Q2. Technical questions
Add your answer