PVR Inox Operations Associate Interview Questions and Answers

Q1. Self introduction
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Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and other customer service tools
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Q1. Tell me about your self
Ans. 
I am a dedicated and detail-oriented professional with a background in marketing and a passion for driving results.
• Background in marketing

• Detail-oriented

• Passion for driving results
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Questions related to your daily life

Q1. Difference between Sales & Marketing
Ans. 
Sales focuses on selling products or services to customers, while marketing involves creating awareness and interest in those products or services.
• Sales involves direct interaction with customers to make a sale, while marketing involves creating strategies to attract and retain customers.

• Sales is more focused on short-term goals and transactions, while marketing is focused on long-term relationships and brand building.

• ...read more
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Q2. 4 P's of Marketing
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The 4 P's of marketing are Product, Price, Place, and Promotion.
• Product: Refers to the actual goods or services being offered to customers.

• Price: The amount customers are willing to pay for the product or service.

• Place: The locations where the product or service is available for customers to purchase.

• Promotion: The marketing strategies used to promote and sell the product or service.
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Q3. Internship experience
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Q1. Previous Experience
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