PVR Inox Duty Manager Interview Questions, Process, and Tips

Q1. Introduction about the self
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Q2. Experience regarding previous job
Ans. 
I have 5 years of experience as a Duty Manager in a busy hotel, overseeing daily operations and ensuring guest satisfaction.
• Managed a team of staff to ensure smooth operations

• Handled guest complaints and resolved issues promptly

• Implemented strategies to improve efficiency and customer service

• Trained new employees on company policies and procedures
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Q1. Introduction about the self
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Q2. Technical knowledge regarding hospitality
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Q1. P&l , Team management etc
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Q2. Guest handling and service Speed
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Q1. Asking about Self introduction
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Q2. What was your previous job experiences and what you were doing?
Ans. 
I have had diverse job experiences in the hospitality industry, including roles as a front desk agent, restaurant supervisor, and event coordinator.
• Front desk agent: Responsible for checking guests in and out, handling reservations, and providing excellent customer service.

• Restaurant supervisor: Managed a team of servers, ensured smooth operations, and resolved customer complaints.

• Event coordinator: Organized and execu...read more
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Q3. What is your salary expectation?
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I would expect a salary that is competitive and reflective of my experience and skills.
• I would research the average salary range for Duty Managers in the industry and location.

• I would consider my years of experience and any additional qualifications or certifications.

• I would also take into account the responsibilities and scope of the role.

• I would be open to negotiation and discussing benefits or perks that may be offe...read more
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Q4. If selected how early you can join?
Ans. 
I can join within two weeks of receiving the offer.
• I am currently serving a notice period of two weeks at my current job.

• I have already completed all necessary paperwork and background checks.

• I am ready to start as soon as possible to ensure a smooth transition.

• I can provide any additional documentation or references required.
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Q1. Tell me about yourself?
Ans. 
Experienced Duty Manager with strong leadership skills and a passion for customer service.
• Over 5 years of experience in managing operations and staff in the hospitality industry.

• Proven track record of successfully handling customer complaints and resolving issues.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to multitask and work under pressure.

• Passionate abou...read more
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Q2. What are the types of sauces?
Ans. 
There are various types of sauces used in cooking and food preparation.
• There are basic sauces like tomato sauce, white sauce, and brown sauce.

• There are also specialty sauces like hollandaise, bearnaise, and aioli.

• Other types of sauces include vinaigrettes, barbecue sauce, and hot sauce.

• Sauces can be sweet, savory, or spicy depending on the ingredients used.

• Sauces can be used as a dip, marinade, or topping for various d
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Q3. What are the types of pasta?
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There are various types of pasta available worldwide, each with its unique shape, size, and texture.
• Long pasta: spaghetti, linguine, fettuccine, bucatini, etc.

• Short pasta: penne, fusilli, farfalle, rigatoni, etc.

• Tube pasta: macaroni, ziti, cannelloni, etc.

• Stuffed pasta: ravioli, tortellini, agnolotti, etc.

• Ribbon pasta: pappardelle, tagliatelle, etc.

• Asian noodles: udon, soba, ramen, etc.
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Q4. What are the types of coffee ?
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There are various types of coffee such as espresso, cappuccino, latte, americano, and more.
• Espresso is a strong, concentrated coffee made by forcing hot water through finely ground coffee beans.

• Cappuccino is made with espresso, steamed milk, and foam.

• Latte is made with espresso and steamed milk, with a small layer of foam on top.

• Americano is made by adding hot water to a shot of espresso.

• Other types of coffee include m
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Q5. What are the types of services?
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There are various types of services, including professional services, personal services, and public services.
• Professional services: These are services provided by professionals in a specific field, such as legal, accounting, or consulting services.

• Personal services: These are services that cater to individual needs, such as hairdressing, spa treatments, or personal training.

• Public services: These are services provided ...read more
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Q6. What if guest complaint happened?
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I would listen to the guest's complaint, apologize for any inconvenience caused, and take appropriate action to resolve the issue.
• Listen attentively to the guest's complaint and show empathy

• Apologize for any inconvenience caused and assure the guest that their complaint will be addressed

• Take appropriate action to resolve the issue, such as offering a solution or compensation

• Follow up with the guest to ensure their sati...read more
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Q7. What is difference between upselling and suggestive selling?
Ans. 
Upselling is convincing customers to buy a higher-priced item, while suggestive selling is recommending complementary products.
• Upselling involves persuading customers to purchase a more expensive version of the product they are interested in.

• Suggestive selling involves recommending additional products that complement the customer's purchase.

• Upselling is focused on increasing the total sale amount, while suggestive sell...read more
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Q8. What is P&L? Give me brief
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P&L stands for Profit and Loss. It is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.
• P&L is used to determine a company's financial health and performance.

• It shows the revenue earned by the company, the expenses incurred, and the resulting profit or loss.

• P&L is usually prepared on a monthly, quarterly, or annual basis.

• It helps in making important business ...read more
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They asked me to do survey what is good and what is bad?

Q1. What is pvr gold class?
Ans. 
PVR Gold Class is a premium cinema experience offered by PVR Cinemas.
• It offers luxurious seating with recliners and personal service.

• The cinema hall is equipped with state-of-the-art technology for sound and projection.

• Food and beverages are served directly to the seats.

• PVR Gold Class is available in select locations across India.
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Q2. What were you doing previously?
Ans. 
I was previously working as a Front Office Supervisor at a luxury hotel.
• Worked as a Front Office Supervisor at a luxury hotel

• Managed a team of front desk staff

• Handled guest check-ins and check-outs

• Resolved guest complaints and ensured customer satisfaction
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Team brifing ever morning and evining

Be present at the time entry intarval at floor

All round audi toriam be focuse conssision boys for sos

Food control for wastage piquirment

Q1. Basic question about previous Job
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Q2. Basic question to check communication skills.
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Q1. Tell me about yourself
Ans. 
Experienced Duty Manager with strong leadership skills and a passion for customer service.
• Over 5 years of experience in managing operations and staff in the hospitality industry

• Proven track record of ensuring smooth and efficient daily operations

• Excellent problem-solving and decision-making abilities

• Strong communication and interpersonal skills

• Passionate about providing exceptional customer service

• Ability to handle hig...read more
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Q2. Why want to join pvr
Ans. 
I want to join PVR because of its strong reputation in the entertainment industry and its commitment to providing exceptional customer experiences.
• PVR has a strong reputation in the entertainment industry

• PVR is known for its commitment to providing exceptional customer experiences

• I believe working at PVR will provide me with valuable experience and growth opportunities

• I am passionate about the entertainment industry an
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