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DAZN Customer Service Associate Interview Questions and Answers

Updated 8 Jan 2025

DAZN Customer Service Associate Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. How to handle angry customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and show understanding

    • Remain calm and composed, even if the customer is being aggressive

    • Apologize for the inconvenience caused, regardless of fault

    • Offer solutions to resolve the issue and meet the customer's needs

    • Follow up with the customer to ensure

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I have a proven track record of exceeding customer satisfaction goals

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - THE HIRING PROCESS IN DAZN IS VERY WORST, THEY WILL TAKE AGES TO ON-BOARD CANDIDATES SPECIALLY IN CUSTOMER SUPPORT

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What about yourself?
  • Q2. Where from live?
Round 2 - Aptitude Test 

What will you do if you face a problem while working?

Round 3 - Case Study 

What will you do if you face a problem while working?

Interview Preparation Tips

Interview preparation tips for other job seekers - I got to learn a lot, I was a little shy boy, mainly I got a little shy to do this job, especially since I lived in a village, this job helped me a lot.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Work is workship , customer are god

Round 2 - HR 

(1 Question)

  • Q1. Introducing yourself
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Basic SQL questions
Round 2 - Case Study 

Netflix user decline

Round 3 - One-on-one 

(1 Question)

  • Q1. Experience and personality test
Round 4 - HR 

(1 Question)

  • Q1. Culture fit and negotiations

Interview Questionnaire 

2 Questions

  • Q1. About project
  • Q2. Spring boot
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. - MVVM & Clean Architecture - Protocol Oriented Programming and other iOS Basics - AVFoundation, AVPlayer, DRM (Digital Right Management) - Offline Playback - Live Streaming (Linear Streaming) - Core Data...
Round 3 - One-on-one 

(1 Question)

  • Q1. Scenario Based System Design like - Design the homepage of Zee5 - Design Player of infinite feeds

Interview Preparation Tips

Interview preparation tips for other job seekers - - Brush up the basics of iOS
- Be good in architecture pattern
- Gather Knowledge on Player
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Coding Test 

2 Questions - 1 graph and one basic

Round 2 - Technical 

(1 Question)

  • Q1. 2 basic coding questions and questions on OS and DBMS

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is the use of ref?
  • Ans. 

    The 'ref' keyword in C# is used to pass arguments by reference instead of by value.

    • Allows a method to modify the value of the argument passed to it

    • Useful when you want to update the original value of a variable inside a method

    • Can be used with value types and reference types

    • Example: void UpdateValue(ref int num) { num = 10; }

    • Example: int value = 5; UpdateValue(ref value); // value will be 10 after the method call

  • Answered by AI
  • Q2. What are React Hooks
  • Ans. 

    React Hooks are functions that let you use state and other React features without writing a class.

    • React Hooks were introduced in React 16.8.

    • They allow you to use state and other React features in functional components.

    • Some commonly used React Hooks are useState, useEffect, useContext, etc.

    • Hooks are more lightweight and easier to understand compared to class components.

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. They asked about oops

DAZN Interview FAQs

How many rounds are there in DAZN Customer Service Associate interview?
DAZN interview process usually has 1 rounds. The most common rounds in the DAZN interview process are One-on-one Round.

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DAZN Customer Service Associate Interview Process

based on 4 interviews

Interview experience

1
  
Bad
View more

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DAZN Customer Service Associate Salary
based on 16 salaries
₹3 L/yr - ₹4 L/yr
17% more than the average Customer Service Associate Salary in India
View more details

DAZN Customer Service Associate Reviews and Ratings

based on 7 reviews

2.3/5

Rating in categories

2.1

Skill development

2.1

Work-life balance

1.9

Salary

2.1

Job security

2.1

Company culture

2.2

Promotions

2.1

Work satisfaction

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