PVR Inox Customer Service Associate Interview Questions and Answers

Q1. Tell about yourself
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There were MCQs, around 40 questions or so

There was a case study

Q1. Self introduction
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Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
Answered by AI
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Q1. Tell about yourself
Add your answer

There were MCQs, around 40 questions or so

There was a case study

Total personal development test

Q1. Self intro and experience
Add your answer
Q2. Technical questions
Add your answer