PVR Inox Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and other customer service tools
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There were MCQs, around 40 questions or so

There was a case study

Total personal development test

Q1. Self intro and experience
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Q2. Technical questions
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Q1. Tell about yourself, previous experience details.
Ans. 
I am a dedicated customer care executive with 5 years of experience in handling customer inquiries and resolving issues.
• Worked at XYZ Company for 3 years, handling phone calls and emails from customers

• Successfully resolved 95% of customer issues within a 24-hour timeframe

• Trained new customer care representatives on company policies and procedures
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Q1. Asked what i am doing in my present job and what i can do for this company
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