10+ Universiti Teknologi Petronas Interview Questions and Answers

Upselling is convincing customers to buy a higher-priced item, while suggestive selling is recommending complementary products.

• Upselling involves persuading customers to purchase a more expensive version of the product they are interested in.

• Suggestive selling involves recommending additional products that complement the customer's purchase.

• Upselling is focused on increasing the total sale amount, while suggestive selling is focused on enhancing the customer's experience.

• For ...read more

There are various types of services, including professional services, personal services, and public services.

• Professional services: These are services provided by professionals in a specific field, such as legal, accounting, or consulting services.

• Personal services: These are services that cater to individual needs, such as hairdressing, spa treatments, or personal training.

• Public services: These are services provided by the government or public institutions for the benefit o...read more

P&L stands for Profit and Loss. It is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.

• P&L is used to determine a company's financial health and performance.

• It shows the revenue earned by the company, the expenses incurred, and the resulting profit or loss.

• P&L is usually prepared on a monthly, quarterly, or annual basis.

• It helps in making important business decisions and setting financial goals.

• For example, if a co...read more

There are various types of sauces used in cooking and food preparation.

• There are basic sauces like tomato sauce, white sauce, and brown sauce.

• There are also specialty sauces like hollandaise, bearnaise, and aioli.

• Other types of sauces include vinaigrettes, barbecue sauce, and hot sauce.

• Sauces can be sweet, savory, or spicy depending on the ingredients used.

• Sauces can be used as a dip, marinade, or topping for various dishes.

I would listen to the guest's complaint, apologize for any inconvenience caused, and take appropriate action to resolve the issue.

• Listen attentively to the guest's complaint and show empathy

• Apologize for any inconvenience caused and assure the guest that their complaint will be addressed

• Take appropriate action to resolve the issue, such as offering a solution or compensation

• Follow up with the guest to ensure their satisfaction and prevent similar issues from occurring in the ...read more

There are various types of pasta available worldwide, each with its unique shape, size, and texture.

• Long pasta: spaghetti, linguine, fettuccine, bucatini, etc.

• Short pasta: penne, fusilli, farfalle, rigatoni, etc.

• Tube pasta: macaroni, ziti, cannelloni, etc.

• Stuffed pasta: ravioli, tortellini, agnolotti, etc.

• Ribbon pasta: pappardelle, tagliatelle, etc.

• Asian noodles: udon, soba, ramen, etc.

There are various types of coffee such as espresso, cappuccino, latte, americano, and more.

• Espresso is a strong, concentrated coffee made by forcing hot water through finely ground coffee beans.

• Cappuccino is made with espresso, steamed milk, and foam.

• Latte is made with espresso and steamed milk, with a small layer of foam on top.

• Americano is made by adding hot water to a shot of espresso.

• Other types of coffee include macchiato, mocha, and cold brew.

PVR Gold Class is a premium cinema experience offered by PVR Cinemas.

• It offers luxurious seating with recliners and personal service.

• The cinema hall is equipped with state-of-the-art technology for sound and projection.

• Food and beverages are served directly to the seats.

• PVR Gold Class is available in select locations across India.

Handle bulk customers by ensuring efficient service, managing queues, and maintaining communication.

• Implement a ticketing system to manage queues and wait times.

• Train staff to efficiently handle high volumes of customers.

• Maintain open communication with customers about wait times and service expectations.

• Offer incentives for customers to visit during off-peak hours.

• Utilize technology such as online booking systems to streamline the customer flow.

Handling problems in a cinema requires quick thinking, effective communication, and a calm demeanor.

• Stay calm and assess the situation

• Communicate with staff and customers to gather information

• Take appropriate action to resolve the issue, such as offering refunds or vouchers

• Follow up with customers to ensure satisfaction

• Implement measures to prevent similar problems in the future

Controlling food cost involves monitoring inventory, portion control, menu engineering, and supplier negotiation.

• Regularly monitor inventory levels to prevent waste and identify cost-saving opportunities.

• Implement portion control measures to ensure consistent serving sizes and minimize food waste.

• Utilize menu engineering techniques to highlight high-profit items and adjust pricing accordingly.

• Negotiate with suppliers to secure competitive pricing and discounts on bulk purchas...read more