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Prodapt
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I applied via Naukri.com and was interviewed in Nov 2024. There were 4 interview rounds.
Experienced customer support executive with strong communication skills and problem-solving abilities.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and resolving issues efficiently
Proficient in using CRM systems and chat support platforms
Excellent communication skills both written and verbal
Ability to multitask and prioritize tasks effectively
Prodapt is a global IT services company providing solutions in the telecom domain.
Prodapt offers services such as digital transformation, network services, and customer experience management.
They have expertise in areas like AI, IoT, and SDN/NFV.
Prodapt works with leading telecom companies around the world to help them innovate and stay competitive.
My father is a retired engineer who loves gardening, and my mother is a homemaker who enjoys cooking and painting.
Father is a retired engineer
Father loves gardening
Mother is a homemaker
Mother enjoys cooking and painting
Experienced customer support executive with strong communication skills and problem-solving abilities.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and resolving issues efficiently
Proficient in using CRM systems and chat support platforms
Excellent communication skills both written and verbal
Ability to multitask and prioritize tasks effectively
Prodapt is a global IT services company providing solutions in the telecom domain.
Global IT services company
Specializes in the telecom domain
Offers solutions for digital transformation
Provides customer support services
Telecom refers to the transmission of information over long distances using technology such as telephones, internet, and wireless networks.
Telecom stands for telecommunications.
It involves the exchange of information between two or more parties over a distance.
Examples include phone calls, text messages, emails, and video calls.
Telecom companies provide services such as phone and internet connectivity.
Technologies used...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting technical problems, and processing returns or refunds.
Good customer service focuses on building positive relationships with customers to enha...
Essential customer service skills include communication, empathy, problem-solving, patience, and adaptability.
Effective communication to understand and address customer needs
Empathy to show understanding and compassion towards customers
Problem-solving skills to resolve issues efficiently
Patience to handle difficult customers and situations
Adaptability to adjust to different customer personalities and needs
The internet is a global network of interconnected computers that allows for communication, information sharing, and online activities.
Global network of interconnected computers
Allows for communication and information sharing
Enables online activities such as browsing, emailing, and social media
Accessed through web browsers like Chrome, Firefox, and Safari
Oops, Data Structures and Algorithms, C++, PHP, HTML, CSS, React, Java, Angular, Spring.
Background and experience
Prodapt interview questions for popular designations
I transformed existing ops by implementing new technologies, streamlining processes, and training staff.
Implemented new technologies to automate tasks and improve efficiency
Streamlined processes to eliminate bottlenecks and improve workflow
Provided training to staff on new tools and processes to enhance their skills and productivity
I saved costs by implementing energy-efficient solutions, renegotiating vendor contracts, and optimizing resource allocation.
Implemented energy-efficient solutions to reduce electricity bills
Renegotiated vendor contracts for better pricing
Optimized resource allocation to reduce wastage and improve efficiency
Get interview-ready with Top Prodapt Interview Questions
I applied via Approached by Company and was interviewed in Mar 2024. There were 2 interview rounds.
To tackle conflicts, it is important to understand the root cause, communicate effectively, find common ground, and seek a win-win solution.
Identify the root cause of the conflict
Listen actively and communicate effectively
Find common ground and areas of agreement
Seek a win-win solution through compromise and collaboration
Encourage open dialogue and respect differing perspectives
Consider involving a mediator or facilita
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 4 interview rounds.
I applied via campus placement at Kongu Arts and Science College, Erode and was interviewed in Mar 2024. There was 1 interview round.
Interview experience
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