Prodapt Interview Questions and Answers

Q1. Tell me about yourself.
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using CRM systems and chat support platforms

• Excellent communication skills both written and verbal

• Ability to multitask and prioritize tasks effectively
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Q2. What do you know about prodapt ?
Ans. 
Prodapt is a global IT services company providing solutions in the telecom domain.
• Prodapt offers services such as digital transformation, network services, and customer experience management.

• They have expertise in areas like AI, IoT, and SDN/NFV.

• Prodapt works with leading telecom companies around the world to help them innovate and stay competitive.
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Q3. Tell me about your father and mother.
Ans. 
My father is a retired engineer who loves gardening, and my mother is a homemaker who enjoys cooking and painting.
• Father is a retired engineer

• Father loves gardening

• Mother is a homemaker

• Mother enjoys cooking and painting
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Q4. Communication is vital; be confident and talk
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Q1. The typing test was in Typingdojo.com; you need to type 35 wpm per minute. To get a good score, practice beforehand.
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Q2. Google the EF set test, which will be the second test, and practice the 15-minute English proficiency test beforehand. need to score 60% or more to pass the test
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Q1. Tell me about yourself.
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using CRM systems and chat support platforms

• Excellent communication skills both written and verbal

• Ability to multitask and prioritize tasks effectively
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Q2. What do you know about Prodapt?
Ans. 
Prodapt is a global IT services company providing solutions in the telecom domain.
• Global IT services company

• Specializes in the telecom domain

• Offers solutions for digital transformation

• Provides customer support services
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Q3. What is telecom?
Ans. 
Telecom refers to the transmission of information over long distances using technology such as telephones, internet, and wireless networks.
• Telecom stands for telecommunications.

• It involves the exchange of information between two or more parties over a distance.

• Examples include phone calls, text messages, emails, and video calls.

• Telecom companies provide services such as phone and internet connectivity.

• Technologies used...read more
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Q4. Customer service: what is it?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting technical problems, and processing returns or refunds.

• Good customer service focuses on building positive relationships with customers to enha...read more
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Q5. What are the essential customer service skills?
Ans. 
Essential customer service skills include communication, empathy, problem-solving, patience, and adaptability.
• Effective communication to understand and address customer needs

• Empathy to show understanding and compassion towards customers

• Problem-solving skills to resolve issues efficiently

• Patience to handle difficult customers and situations

• Adaptability to adjust to different customer personalities and needs
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Q6. What is the internet?
Ans. 
The internet is a global network of interconnected computers that allows for communication, information sharing, and online activities.
• Global network of interconnected computers

• Allows for communication and information sharing

• Enables online activities such as browsing, emailing, and social media

• Accessed through web browsers like Chrome, Firefox, and Safari
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Q1. The English test will be there. They will provide you the mock English test to mail and practice more so you can pass.
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Q1. Terraform modules and the state file
Ans. 
Terraform modules encapsulate reusable infrastructure code, while the state file tracks resource states for deployments.
• Terraform modules are reusable configurations that help organize and manage infrastructure as code.

• The state file (.tfstate) maintains the current state of your infrastructure, mapping resources to their configurations.

• Modules can be nested, allowing for complex infrastructure setups to be broken down...read more
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Q2. Kubernetes implementation , adv , disadv benefits
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Oops, Data Structures and Algorithms, C++, PHP, HTML, CSS, React, Java, Angular, Spring.

Q1. ITIL Process / ITSM modules
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Background and experience

Q1. About ServiceNow
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Q1. CTC expectations
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