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Prodapt Senior Technical Support Associate Interview Questions and Answers

Updated 6 Nov 2024

Prodapt Senior Technical Support Associate Interview Experiences

1 interview found

Senior Technical Support Associate Interview Questions & Answers

user image Prashanth

posted on 6 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There were 4 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself ?
  • Ans. 

    I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in technical support roles

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication and problem-solving skills

    • Certified in ITIL and CompTIA A+

    • Previous experience in handling escalated customer issues

    • Answered by AI
    Add your answer
  • Q2. What is your previous experience roles and responsibilities?
    • Add your answer
  • Q3. What is your salary expectation?
  • Ans. 

    My salary expectation is based on my experience, skills, and the industry standard for this position.

    • Consider my years of experience in technical support roles

    • Research the average salary range for Senior Technical Support Associates in this industry

    • Factor in any additional certifications or specialized skills I bring to the table

    • Answered by AI
    Add your answer
  • Q4. Why are you to join this company?
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. What is switches and routers?
  • Ans. 

    Switches and routers are networking devices used to connect devices within a network and route data between different networks.

    • Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

    • Routers operate at the network layer of the OSI model and are used to connect different networks together.

    • Switches use MAC addresses to forward data to the correct destinat...

    • Answered by AI
    Add your answer
  • Q2. What is LAN? Explain with real time eg?
  • Ans. 

    LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.

    • LAN is a network that connects devices within a limited area, typically a building or campus.

    • It allows for the sharing of resources such as files, printers, and internet access.

    • LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo

    • Answered by AI
    Add your answer
Round 3 - Typing Test 

(1 Question)

  • Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
    • Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Salary Discussion?
    • Add your answer
  • Q2. Cab facilities & Work timings?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Prodapt Senior Technical Support Associate interview:
  • Networking
  • CCNA

Skills evaluated in this interview

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Collabera Technologies user image Anonymous

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Interview experience
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Difficulty level
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I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. How do you communicate with customer through email ?
    • Add your answer
  • Q2. How will you handle the chats, if you get dual, for which customer you will give first preference?
    • Add your answer
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Xoriant user image Anonymous

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Trimax IT Infrastructure Services user image Anonymous

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Interview Questionnaire 

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Interview Preparation Tips

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ValueLabs user image Anonymous

posted on 25 Mar 2023

Interview experience
4
Good
Difficulty level
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Process Duration
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Result
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I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

You will be asked 5 questions related to customer support in the aptitude test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. Why do you want to work in customer support?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to give as many interviews as you can, and join and good/ reputed organisation.

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Cybage user image Anonymous

posted on 3 Nov 2023

Interview experience
5
Excellent
Difficulty level
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Process Duration
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Result
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Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
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Round 2 - HR 

(1 Question)

  • Q1. About yourself?
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(1 Question)

  • Q1. Technical questions
    • Add your answer

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Collabera Technologies user image Anonymous

posted on 17 Jan 2025

Interview experience
5
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Difficulty level
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Process Duration
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Result
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(1 Question)

  • Q1. About your previous work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and team as well as

Customer Support Executive Interview Questions & Answers

ValueLabs user image Anonymous

posted on 25 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

In the apptitude test you will have to answer 5 questions related to customer support

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why do you wanna work in customer support?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to give as much interview as you can, and join the organisation/ company which suited you the best.

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Cybage user image Anonymous

posted on 13 May 2022

I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(4 Questions)

  • Q1. Write Sql query for 2nd highest salary
  • Ans. 

    SQL query for 2nd highest salary

    • Use ORDER BY and LIMIT to get the highest salary

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    • Answered by AI
    Add your answer
  • Q2. Self join, find employees with their manager name
    • Add your answer
  • Q3. Find command in linux
  • Ans. 

    The find command in Linux is used to search for files and directories in a specified location.

    • The basic syntax of the find command is 'find [path] [expression]'.

    • The path specifies the location to search in.

    • The expression specifies the criteria for the search.

    • Some common expressions include -name, -type, -size, and -mtime.

    • Examples: 'find /home/user -name '*.txt'' searches for all files with a .txt extension in the /home...

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  • Q4. Grep command in linux
  • Ans. 

    Grep command is used to search for a specific pattern in a file or multiple files in Linux.

    • Syntax: grep [options] pattern [file]

    • Options: -i (ignore case), -v (invert match), -c (count matches), -n (show line numbers)

    • Example: grep 'error' file.txt

    • Example: grep -i 'error' *.log

    • Example: grep -c 'error' file.txt

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Some basic sql and linux questions, they ask about SLA,OLA, ITIL process.

Skills evaluated in this interview

More about working at Prodapt

Prodapt Interview FAQs

How many rounds are there in Prodapt Senior Technical Support Associate interview?
Prodapt interview process usually has 4 rounds. The most common rounds in the Prodapt interview process are Technical, Typing Test and HR.
What are the top questions asked in Prodapt Senior Technical Support Associate interview?

Some of the top questions asked at the Prodapt Senior Technical Support Associate interview -

  1. What is LAN? Explain with real time ...read more
  2. What is switches and route...read more
  3. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(...read more

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