Prodapt Interview Questions, Process, and Tips

Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Certified in ITIL and CompTIA A+

• Previous experience in handling escalated customer issues
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Q2. What is your previous experience roles and responsibilities?
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Q3. What is your salary expectation?
Ans. 
My salary expectation is based on my experience, skills, and the industry standard for this position.
• Consider my years of experience in technical support roles

• Research the average salary range for Senior Technical Support Associates in this industry

• Factor in any additional certifications or specialized skills I bring to the table
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Q4. Why are you to join this company?
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Q1. What is switches and routers?
Ans. 
Switches and routers are networking devices used to connect devices within a network and route data between different networks.
• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destinat...read more
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Q2. What is LAN? Explain with real time eg?
Ans. 
LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.
• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo
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Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
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Q1. Salary Discussion?
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Q2. Cab facilities & Work timings?
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Q1. Tell me about yourself.
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using CRM systems and chat support platforms

• Excellent communication skills both written and verbal

• Ability to multitask and prioritize tasks effectively
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Q2. What do you know about prodapt ?
Ans. 
Prodapt is a global IT services company providing solutions in the telecom domain.
• Prodapt offers services such as digital transformation, network services, and customer experience management.

• They have expertise in areas like AI, IoT, and SDN/NFV.

• Prodapt works with leading telecom companies around the world to help them innovate and stay competitive.
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Q3. Tell me about your father and mother.
Ans. 
My father is a retired engineer who loves gardening, and my mother is a homemaker who enjoys cooking and painting.
• Father is a retired engineer

• Father loves gardening

• Mother is a homemaker

• Mother enjoys cooking and painting
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Q4. Communication is vital; be confident and talk
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Q1. The typing test was in Typingdojo.com; you need to type 35 wpm per minute. To get a good score, practice beforehand.
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Q2. Google the EF set test, which will be the second test, and practice the 15-minute English proficiency test beforehand. need to score 60% or more to pass the test
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Q1. Tell me about yourself.
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using CRM systems and chat support platforms

• Excellent communication skills both written and verbal

• Ability to multitask and prioritize tasks effectively
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Q2. What do you know about Prodapt?
Ans. 
Prodapt is a global IT services company providing solutions in the telecom domain.
• Global IT services company

• Specializes in the telecom domain

• Offers solutions for digital transformation

• Provides customer support services
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Q3. What is telecom?
Ans. 
Telecom refers to the transmission of information over long distances using technology such as telephones, internet, and wireless networks.
• Telecom stands for telecommunications.

• It involves the exchange of information between two or more parties over a distance.

• Examples include phone calls, text messages, emails, and video calls.

• Telecom companies provide services such as phone and internet connectivity.

• Technologies used...read more
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Q4. Customer service: what is it?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting technical problems, and processing returns or refunds.

• Good customer service focuses on building positive relationships with customers to enha...read more
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Q5. What are the essential customer service skills?
Ans. 
Essential customer service skills include communication, empathy, problem-solving, patience, and adaptability.
• Effective communication to understand and address customer needs

• Empathy to show understanding and compassion towards customers

• Problem-solving skills to resolve issues efficiently

• Patience to handle difficult customers and situations

• Adaptability to adjust to different customer personalities and needs
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Q6. What is the internet?
Ans. 
The internet is a global network of interconnected computers that allows for communication, information sharing, and online activities.
• Global network of interconnected computers

• Allows for communication and information sharing

• Enables online activities such as browsing, emailing, and social media

• Accessed through web browsers like Chrome, Firefox, and Safari
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Q1. The English test will be there. They will provide you the mock English test to mail and practice more so you can pass.
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Q1. Terraform modules and the state file
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Q2. Kubernetes implementation , adv , disadv benefits
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