Prodapt Interview Questions, Process, and Tips

Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Certified in ITIL and CompTIA A+

• Previous experience in handling escalated customer issues
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Q2. What is your previous experience roles and responsibilities?
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Q3. What is your salary expectation?
Ans. 
My salary expectation is based on my experience, skills, and the industry standard for this position.
• Consider my years of experience in technical support roles

• Research the average salary range for Senior Technical Support Associates in this industry

• Factor in any additional certifications or specialized skills I bring to the table
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Q4. Why are you to join this company?
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Q1. What is switches and routers?
Ans. 
Switches and routers are networking devices used to connect devices within a network and route data between different networks.
• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destinat...read more
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Q2. What is LAN? Explain with real time eg?
Ans. 
LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.
• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo
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Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
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Q1. Salary Discussion?
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Q2. Cab facilities & Work timings?
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Q1. All questions related to real-time scenarios
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Q1. Realtime scenarios related to testing
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Q2. Realtime scenarios testing
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Typing test 40 WPM and Grammar

Q1. Where do you see yourself in this company in next 2 years ?
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Q2. What is the role of a customer service
Ans. 
The role of customer service is to assist customers with their inquiries, concerns, and issues to ensure a positive experience.
• Providing assistance and support to customers

• Resolving customer complaints and issues

• Answering customer inquiries and providing information

• Ensuring customer satisfaction and retention

• Building positive relationships with customers
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Q1. Well knowledge person taking the interview and questions are related to technical and project oriented
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Q2. .net core- middleware,strtup.cs Asp & Asp.net & Asp.net core difference
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Q1. Everything related to projects & tools used
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The aptitude test was easy with around 50 MCQs

It had 2 easy python coding questions

Q1. Python operators
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Q2. SQL questions on joins and window functions
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Q1. Self Information
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Q1. Email technical writing
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