Trimax IT Infrastructure Services Technical Support Engineer Interview Questions and Answers

Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. Write Sql query for 2nd highest salary
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SQL query for 2nd highest salary
• Use ORDER BY and LIMIT to get the highest salary

• Use subquery to exclude the highest salary and get the second highest
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Q2. Self join, find employees with their manager name
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Q3. Find command in linux
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The find command in Linux is used to search for files and directories in a specified location.
• The basic syntax of the find command is 'find [path] [expression]'.

• The path specifies the location to search in.

• The expression specifies the criteria for the search.

• Some common expressions include -name, -type, -size, and -mtime.

• Examples: 'find /home/user -name '*.txt'' searches for all files with a .txt extension in the /home...read more
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Q4. Grep command in linux
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Grep command is used to search for a specific pattern in a file or multiple files in Linux.
• Syntax: grep [options] pattern [file]

• Options: -i (ignore case), -v (invert match), -c (count matches), -n (show line numbers)

• Example: grep 'error' file.txt

• Example: grep -i 'error' *.log

• Example: grep -c 'error' file.txt
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Q1. Tell me about yourself ?
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I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Certified in ITIL and CompTIA A+

• Previous experience in handling escalated customer issues
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Q2. What is your previous experience roles and responsibilities?
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Q3. What is your salary expectation?
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My salary expectation is based on my experience, skills, and the industry standard for this position.
• Consider my years of experience in technical support roles

• Research the average salary range for Senior Technical Support Associates in this industry

• Factor in any additional certifications or specialized skills I bring to the table
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Q4. Why are you to join this company?
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Q1. What is switches and routers?
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Switches and routers are networking devices used to connect devices within a network and route data between different networks.
• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destinat...read more
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Q2. What is LAN? Explain with real time eg?
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LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.
• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo
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Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
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Q1. Salary Discussion?
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Q2. Cab facilities & Work timings?
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You will be asked 5 questions related to customer support in the aptitude test

Q1. Tell me something about yourself.
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Q2. Why do you want to work in customer support?
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Q1. What can you tell me about SCCM technology?
Ans. 
SCCM (System Center Configuration Manager) is a software management suite developed by Microsoft for managing large groups of computers running Windows OS.
• SCCM allows for remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.

• It helps organizations to manage their IT infrastructure more efficiently and securely.

• SCCM integrates...read more
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Q2. What is Active Directory and how does it function?
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Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, groups, and more

• Allows for authentication and authorization of users and computers

• Enables administrators to manage and secure network resources

• Supports features like Group Policy, LDAP, and Kerberos authentication
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Q1. Communication skills
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Q2. Personal information about studies and family
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Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. Self Information
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Q1. Email technical writing
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