Collabera Technologies Senior Technical Support Engineer Interview Questions and Answers

To troubleshoot office issues, start by identifying the problem, checking for common solutions, and seeking help from colleagues or IT support if needed.

• Identify the specific issue or error

• Check for common solutions such as restarting the software or computer

• Consult colleagues or IT support for assistance if needed

I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware

Blue screen of Death is a Windows error screen that appears when the system encounters a critical error.

• BSOD is a stop error screen that indicates a system crash or failure.

• It usually includes an error code and information about the cause of the crash.

• Common causes of BSOD include hardware issues, driver conflicts, and software errors.

Printer issues can range from connectivity problems to paper jams and print quality issues.

• Common printer issues include connectivity problems, paper jams, print quality issues, and driver errors.

• Troubleshooting steps may include checking connections, clearing paper jams, adjusting print settings, and updating drivers.

• Examples of printer issues include printer not responding, paper getting stuck in the printer, faded o...read more