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Cybage Technical Support Executive Interview Questions and Answers
Cybage Technical Support Executive Interview Experiences
5 interviews found
Anonymous
(5 Questions)
- Q1. Why do you want to join cybage
- Q2. Tell me about yourself
- Q3. What is inbound and out bound call
- Ans.
Inbound calls are received by the company from customers, while outbound calls are made by the company to customers.
Inbound calls are initiated by customers seeking assistance or information.
Outbound calls are initiated by the company for sales, marketing, or follow-up purposes.
Inbound calls are typically toll-free for customers, while outbound calls may incur charges.
Examples: Inbound call - Customer calling a technic...
- Q4. Where do you see yourself in 5 year
- Q5. What is the reason you left your last company
(1 Question)
- Q1. About yourself?
(1 Question)
- Q1. Technical questions
(1 Question)
- Q1. Normal bpo questions
Interview Preparation Tips
(1 Question)
- Q1. Normal bpo questions
Interview Preparation Tips
Cybage interview questions for designations
I appeared for an interview in Dec 2020.
Interview Questionnaire
3 Questions
- Q1. The question will be asked based on the platforms you have worked before or currently working. From basic to advance.
- Q2. What are tags?
- Ans.
Tags are labels or keywords that are used to categorize and organize content.
Tags are commonly used on social media platforms to group posts with similar content.
They can also be used on websites to help users find related content.
Tags can be created by users or automatically generated based on the content.
They are often displayed as clickable links that lead to a list of other content with the same tag.
- Q3. What are default ads?
- Ans.
Default ads are pre-designed advertisements that are displayed when no other ads are available.
Default ads are used as a backup when there are no other ads to display.
They are pre-designed and can be created by the ad network or the website owner.
Default ads are usually less effective than targeted ads.
They can be used to promote the website or a specific product or service.
Default ads can also be used to fill empty ad
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Previous work experience
- Ans.
I have 5 years of experience in IT support roles, including 2 years in executive tech support.
5 years of IT support experience
2 years in executive tech support
Handled complex technical issues for high-level executives
Provided personalized support for VIP clients
Experience with troubleshooting software and hardware issues
- Q2. Situation depends questions
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 3 interview rounds.
Make sure your grammar is perfect
(2 Questions)
- Q1. Previous experience
- Q2. How to handle work load
- Ans.
To handle work load effectively, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
Prioritize tasks based on urgency and importance
Delegate tasks to team members if possible
Take short breaks to avoid burnout
Communicate with team members to ensure everyone is on the same page
(3 Questions)
- Q1. Previous experience
- Q2. How to handle irate customer
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer solutions to address their issues
Follow up to ensure the problem is resolved
- Q3. How to handle work pressure
- Ans.
To handle work pressure, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
Prioritize tasks based on deadlines and importance
Break down tasks into smaller, manageable chunks
Communicate with colleagues and supervisors about workload and deadlines
Take short breaks to recharge and refocus
Practice stress-relieving techniques such as deep breathing or mindfulness
Seek sup...
Interview Preparation Tips
(1 Question)
- Q1. The last round was one to one round and the official who took my interview was very professional and well aware of the field.
Interview Preparation Tips
Rohini
(1 Question)
- Q1. Myself introduction,what is technical support,about project
Cybage Interview FAQs
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Cybage Technical Support Executive Interview Process
based on 4 interviews
1 Interview rounds
- Resume Shortlist Round
Interview Questions from Similar Companies
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Cybage Technical Support Executive Reviews and Ratings
based on 37 reviews
Rating in categories
|
Software Engineer
3.4k
salaries
|  ₹2.8 L/yr - ₹12.6 L/yr |
|
Senior Software Engineer
2k
salaries
| ₹5.9 L/yr - ₹19.8 L/yr |
|
QA Engineer
1.1k
salaries
| ₹3.6 L/yr - ₹11 L/yr |
|
Senior QA Engineer
776
salaries
| ₹6.2 L/yr - ₹15 L/yr |
|
System Analyst
744
salaries
| ₹9.6 L/yr - ₹25 L/yr |
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