Cybage Technical Support Executive Interview Questions and Answers

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Q1. Previous experience
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Q2. How to handle work load
Ans. 
To handle work load effectively, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
• Prioritize tasks based on urgency and importance

• Delegate tasks to team members if possible

• Take short breaks to avoid burnout

• Communicate with team members to ensure everyone is on the same page
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Q1. Previous experience
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Q2. How to handle irate customer
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer solutions to address their issues

• Follow up to ensure the problem is resolved
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Q3. How to handle work pressure
Ans. 
To handle work pressure, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
• Prioritize tasks based on deadlines and importance

• Break down tasks into smaller, manageable chunks

• Communicate with colleagues and supervisors about workload and deadlines

• Take short breaks to recharge and refocus

• Practice stress-relieving techniques such as deep breathing or mindfulness

• Seek sup...read more
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Q1. Previous work experience
Ans. 
I have 5 years of experience in IT support roles, including 2 years in executive tech support.
• 5 years of IT support experience

• 2 years in executive tech support

• Handled complex technical issues for high-level executives

• Provided personalized support for VIP clients

• Experience with troubleshooting software and hardware issues
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Q2. Situation depends questions
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Q1. Good communication skill
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Q2. How many years experience u you have
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Q3. What is your education
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Q4. Did like to joine immediately
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Q5. Which company did u worked
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Q6. What is expected salary
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Q7. Nothing madam company standard
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Q8. What is yours typing speed
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Q9. What about your family member
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Q1. The last round was one to one round and the official who took my interview was very professional and well aware of the field.
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