Omega Healthcare Associate Voice Interview Questions and Answers

Q1. Simple introduction
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Q2. Where did you spend the night
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Q3. Why you want to join
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Q1. Depends on our resume and self introduction.
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Q2. Self introduction
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Q3. Previous company position related
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Q4. Why you left that company
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Maths related and typing test

Q1. Related to previous company
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Q1. Questions were common like you can get it on Google study that only ,why Teleperformance? Why you? your future with us? Strength, weakness,'Myself'(must learn it as every one will ask even after getting j...read more
Ans. Get it from google easy word no need to use difficult or very advance level englishh be slow and steady most important think is accuracy, fluency, communication skill(confident,body lang,expresions) don't be 'patel' 'dada' but be confident and fresh .he should feel like your intrested and confident on yourself.
Answered by 35,A,12th Danish Khan
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Q1. This one will be on call same questions asked on one-on-one interview. But yo check your voice modulation ,Say about mumbai or anything your interested and abiut it for 1 min.
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Q2. Same as one-on-one , and about 1 min composition keep it simple imfortive i used google as no one was in the room but the interview caught me , i lied and said i learned as i am still sudent so do not do t...read more
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Q1. Traner will help you with evry thing for this round you have to clear first 3 ...it will happen after training like for me it was around 14 days (you get paid for the training time unlike some other compan...read more
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Q2. Ps: this was most difficult ,bjt study hard in training.
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. What have you done since completing your graduation?
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Q2. Nothing he didn't asked anything because this interview is just a formality to him
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Q1. What was your qualification?
Ans. 
I have a Bachelor's degree in Business Administration with a specialization in Marketing.
• Bachelor's degree in Business Administration

• Specialization in Marketing
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Q2. Where do you see yourself in five years?
Ans. 
In five years, I see myself as a senior Voice Process Executive leading a team and implementing innovative strategies to improve efficiency and customer satisfaction.
• Continuing to excel in my role as a Voice Process Executive

• Taking on more responsibilities and leadership roles within the company

• Implementing new technologies and strategies to streamline processes

• Mentoring and training new team members

• Contributing to the
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Credit cards write a summary

Q1. Data interpretation
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Q2. English Passage question
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Q3. What is mean by ROM
Ans. 
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is vol
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Q1. Why should I hire you
Ans. 
I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.
• I have a proven track record of resolving customer issues efficiently and effectively

• I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

• I am a team player and can work well under pressure

• I am constantly seeking ways to improve and enhance...read more
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Q2. Tell me about sagility company
Ans. 
Sagility is a customer care company known for providing non-voice support services to various industries.
• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They ...read more
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Q1. Tell me about your self
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Q2. Hobbies , project explanation
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Typing , computer knowledge

Q1. Why should hire you
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Q2. How to manage stress
Ans. 
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
• Practice self-care by getting enough sleep, eating well, and exercising regularly.

• Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

• Seek support from friends, family, or a therapist to talk about your feelings and get advice.

• Engage in relaxation techniques such ...read more
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