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Muthoot Fincorp Customer Service Executive Interview Questions, Process, and Tips

Updated 1 Feb 2025

Top Muthoot Fincorp Customer Service Executive Interview Questions and Answers

View all 23 questions

Muthoot Fincorp Customer Service Executive Interview Experiences

86 interviews found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Number of gold loan that your can bring
  • Ans. 

    I can bring in a significant number of gold loans based on my experience and skills.

    • I have extensive knowledge of the gold loan market and its customers

    • I have a proven track record of successfully acquiring and retaining gold loan customers

    • I am skilled in identifying potential customers and converting leads into sales

    • I have excellent communication and negotiation skills

    • I am confident that I can bring in a substantial n

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Dressing code can be in formal
Straight answer only

I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Muthoot Fincorp Customer Service Executive interview:
  • Computer Skills
Interview preparation tips for other job seekers - Telephonic Interview , and 2nd interview to face to face

Customer Service Executive Interview Questions Asked at Other Companies

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Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Referral and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Central finance minister &state finance minister & some Rbi questions
  • Q2. I think you know

Interview Preparation Tips

Interview preparation tips for other job seekers - Not a tuff interview .you know minimum knowledge of RBI rules

I applied via Recruitment Consultant and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. Cometed to selles

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a selles one but was majorly a stress test. it lasted for about 1hour 10 minutes. The interviwer wanted to test both my knowledge and comunication skills. And cometed to selles .most of question asked for marketing,selles how to selles the products,they want his capable to marketing near by local market, ATM,bank bus stands etc.

Muthoot Fincorp interview questions for designations

 Senior Customer Service Executive

 (37)

 Junior Customer Service Executive

 (3)

 Customer Service Representative

 (1)

 Senior Customer Service Associate

 (1)

 Service Executive

 (1)

 Customer Executive

 (1)

 Customer Sales Executive

 (1)

 Senior Customer Executive

 (1)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How will you able to manage the stress and pressure in the company?
  • Q2. What do you know about gold loans and How will you identify whether the customer has a real gold or fake?

Interview Preparation Tips

Topics to prepare for Muthoot Fincorp Customer Service Executive interview:
  • Gold loans
  • Targets
Interview preparation tips for other job seekers - To be honest...This is the most target based job one can have ..The work and office environment will be good but targets are too high which is stressful to complete per month specifically..If you join this company for whatever role you want to,You've to be very careful regarding the work you're doing..Everything is related to gold,cash and cheques..Incentives and bonus payments will be additional but think twice when you are going through a target based job..

Get interview-ready with Top Muthoot Fincorp Interview Questions

Interview Questionnaire 

3 Questions

  • Q1. Privious experience
  • Q2. Knowledge and skills
  • Q3. Marketing activities

Interview Preparation Tips

Interview preparation tips for other job seekers - Well known knowledge of gold loan and there third party products

Customer Service Executive Jobs at Muthoot Fincorp

View all

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Q2. From wich school/college you are passed.
  • Q3. Family background
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Asked about the company self introduction
  • Q2. Will you able to complete targets
  • Ans. 

    Yes, I am confident in my ability to complete targets.

    • I have a track record of meeting and exceeding targets in my previous roles.

    • I am highly motivated and driven to succeed.

    • I am willing to put in extra effort and work outside of regular hours if necessary.

    • I am open to feedback and willing to make adjustments to improve my performance.

    • I am skilled in time management and prioritization, which helps me stay on track and

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If u r able to do month on month targets it will be easy for to sustain
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why did you choose this job and you can reach all goals of company?
  • Ans. I will do my best of knowledge and i like this job for serving common people.
  • Answered Anonymously
  • Q2. No more questions.........

Interview Preparation Tips

Interview preparation tips for other job seekers - Will do your best......👍🏻👍🏻 all the best good luck

Interview Questionnaire 

1 Question

  • Q1. Where you want to be after 1-2 years?
  • Ans. I said as a BM or S.BM
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Just asked about my knowledge and skills and qualifications.

Muthoot Fincorp Interview FAQs

How many rounds are there in Muthoot Fincorp Customer Service Executive interview?
Muthoot Fincorp interview process usually has 1-2 rounds. The most common rounds in the Muthoot Fincorp interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for Muthoot Fincorp Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Muthoot Fincorp. The most common topics and skills that interviewers at Muthoot Fincorp expect are Sales, Customer Service, Gold Loan, Marketing and Business Development.
What are the top questions asked in Muthoot Fincorp Customer Service Executive interview?

Some of the top questions asked at the Muthoot Fincorp Customer Service Executive interview -

  1. What do you know about gold loans and How will you identify whether the custome...read more
  2. How can you approach to a custom...read more
  3. How can you grow a busine...read more
How long is the Muthoot Fincorp Customer Service Executive interview process?

The duration of Muthoot Fincorp Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Muthoot Fincorp Customer Service Executive Interview Process

based on 171 interviews

3 Interview rounds

  • Aptitude Test Round - 1
  • Aptitude Test Round - 2
  • One-on-one Round
View more
Muthoot Fincorp Customer Service Executive Salary
based on 1.5k salaries
₹1 L/yr - ₹3.9 L/yr
29% less than the average Customer Service Executive Salary in India
View more details

Muthoot Fincorp Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.5/5

Rating in categories

4.4

Skill development

4.2

Work-life balance

3.9

Salary

4.4

Job security

4.3

Company culture

4.0

Promotions

4.2

Work satisfaction

Explore 1.5k Reviews and Ratings
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