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Muthoot Fincorp
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Muthoot Fincorp Customer Service Executive Interview Questions, Process, and Tips
Top Muthoot Fincorp Customer Service Executive Interview Questions and Answers
- Q1. What do you know about gold loans and How will you identify whether the customer has a real gold or fake?
- Q2. How can you approach to a customer?
- Q3. How can you grow a business?
Muthoot Fincorp Customer Service Executive Interview Experiences
86 interviews found
Anonymous
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
Introduction all product
How to sales the product to customer
Selected
I applied via Referral and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduced about self
- Q2. Are you willing to do the job
- Ans.
Yes, I am willing to do the job as a Customer Service Executive.
I am passionate about helping customers and resolving their issues.
I have previous experience in customer service roles.
I am a good listener and communicator, which are essential skills for this role.
Personality test
Aptitude test
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.
Mathimatical problem
Baking problem and solve the numerical
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.
Mathematical aptitude
Interview Preparation Tips
Muthoot Fincorp interview questions for designations
Selected
I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. It was about company
- Q2. It was about job title
Interview Preparation Tips
Get interview-ready with Top Muthoot Fincorp Interview Questions
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.
Ask questions about myself
(2 Questions)
- Q1. What is muthoot
- Ans.
Muthoot is a financial services company based in India, known for its gold loan services.
Founded in 1939 by M. George Muthoot
Offers gold loans, money transfer, foreign exchange, and wealth management services
Has a wide network of branches across India and internationally
Listed on the Bombay Stock Exchange and National Stock Exchange of India
- Q2. How to handle customers
- Ans.
I handle customer inquiries and complaints by actively listening, empathizing, and finding solutions to their concerns.
Listen actively to understand the customer's issue
Empathize with the customer's situation and show understanding
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the issue has been resolved to the customer's satisfaction
Customer Service Executive Jobs at Muthoot Fincorp
Selected
I applied via AmbitionBox and was interviewed in Aug 2024. There was 1 interview round.
(5 Questions)
- Q1. Personal information
- Q2. Experience details and work related question
- Q3. Salary details and i am passing working company details
- Q4. My passing working details
- Q5. Who is recommended person
- Ans.
A recommended person is someone who is suggested or endorsed as being suitable for a particular role or task.
A recommended person should have relevant experience and skills for the job
They should have a good reputation and work ethic
They should be able to communicate effectively with customers
Examples: Previous supervisors, colleagues, or mentors who can vouch for the candidate's abilities
Selected
I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.
Numerical alphabetically questions
Interview Preparation Tips
(5 Questions)
- Q1. Working & employees Power
- Q2. Biggest strength
- Q3. Biggest weakness
- Q4. Future goals & Hym
- Q5. Marketing & sales
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. About your self
- Q2. When your finishing college
Interview Preparation Tips
Top trending discussions
Muthoot Fincorp Interview FAQs
The duration of Muthoot Fincorp Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Muthoot Fincorp Interviews By Designations
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Interview Questions for Popular Designations
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Muthoot Fincorp Customer Service Executive Interview Process
based on 171 interviews
3 Interview rounds
- Aptitude Test Round - 1
- Aptitude Test Round - 2
- One-on-one Round
Customer Service Executive Interview Questions from Similar Companies
Muthoot Fincorp Customer Service Executive Reviews and Ratings
based on 1.5k reviews
Rating in categories
|
Customer Service Executive
1.5k
salaries
|  ₹1 L/yr - ₹3.9 L/yr |
|
Branch Manager
606
salaries
| ₹1.2 L/yr - ₹6.3 L/yr |
|
Area Manager
218
salaries
| ₹3.2 L/yr - ₹10.1 L/yr |
|
Assistant Manager
195
salaries
| ₹1.3 L/yr - ₹5.2 L/yr |
|
Branch Incharge
192
salaries
| ₹1 L/yr - ₹4.5 L/yr |
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