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Muthoot Fincorp
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Muthoot Fincorp Customer Service Executive Interview Questions, Process, and Tips
Top Muthoot Fincorp Customer Service Executive Interview Questions and Answers
- Q1. What do you know about gold loans and How will you identify whether the customer has a real gold or fake?
- Q2. How can you approach to a customer?
- Q3. How can you grow a business?
Muthoot Fincorp Customer Service Executive Interview Experiences
86 interviews found
Anonymous
I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself
- Q2. Why do want this job
- Q3. What are strengths
- Ans.
My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - can quickly identify and resolve customer issues
Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations
- Q4. Why do you want to work in this fire
- Q5. Why should we hire you
General knowledge and grammar
Interview Preparation Tips
Selected
I was interviewed before Nov 2023.
(2 Questions)
- Q1. What is your experience
- Q2. Are you willing to go outside for marketing, collection etc
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self
- Q2. Tell about your experience of this field
- Q3. It was good experience to carrier.
Interview Preparation Tips
Reet
Selected
I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me something about yourself
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I have a proven track record of improving customer satisfaction ratings
I am proficient in using CRM systems and other customer service tools
Interview Preparation Tips
Muthoot Fincorp interview questions for designations
Selected
I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.
(1 Question)
- Q1. Anslysing bavkground
4 rounds is there to complete
(2 Questions)
- Q1. Background details
- Q2. Previous exleriences
Interview Preparation Tips
Get interview-ready with Top Muthoot Fincorp Interview Questions
Selected
I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me your self and education details
- Q2. Experience
Interview Preparation Tips
Customer Service Executive Jobs at Muthoot Fincorp
Selected
I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.
Basic knowledge about company and basic aptitude test
Interview Preparation Tips
(3 Questions)
- Q1. What is your Qualification
- Q2. What is your currently work
- Q3. What is your aim and what is your name
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2021. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is your dream job?
- Q2. How can you grow a business?
- Ans.
Growing a business requires a combination of strategies such as marketing, innovation, customer service, and financial management.
Develop a strong brand identity and marketing strategy to attract and retain customers
Invest in research and development to innovate and stay ahead of competitors
Provide excellent customer service to build loyalty and positive word-of-mouth
Manage finances effectively to ensure profitability ...
- Q3. How can you approach to a customer?
- Ans.
Approach customers with a friendly and helpful attitude, actively listening to their needs and offering solutions.
Greet the customer with a smile and introduce yourself
Listen actively to their needs and concerns
Offer solutions and alternatives
Thank them for their business and invite them to return
Be patient and empathetic, even in difficult situations
Interview Preparation Tips
Be confident and you will definitely have a chance to become an employee under Muthoot fincorp.
Selected
I applied via Walk-in and was interviewed before Jun 2022. There was 1 interview round.
(3 Questions)
- Q1. First of all asking about previous experience and educational details and Family background.
- Q2. They ask about how to convince the customer during sell their third party products.
- Q3. About salary discussion.
Interview Preparation Tips
Top trending discussions
Muthoot Fincorp Interview FAQs
The duration of Muthoot Fincorp Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Muthoot Fincorp Customer Service Executive Interview Process
based on 171 interviews
3 Interview rounds
- Aptitude Test Round - 1
- Aptitude Test Round - 2
- One-on-one Round
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Muthoot Fincorp Customer Service Executive Reviews and Ratings
based on 1.5k reviews
Rating in categories
|
Customer Service Executive
1.5k
salaries
|  ₹1 L/yr - ₹3.9 L/yr |
|
Branch Manager
605
salaries
| ₹1.2 L/yr - ₹6.3 L/yr |
|
Area Manager
218
salaries
| ₹3.2 L/yr - ₹10.1 L/yr |
|
Assistant Manager
195
salaries
| ₹1.3 L/yr - ₹5.2 L/yr |
|
Branch Incharge
192
salaries
| ₹1 L/yr - ₹4.5 L/yr |
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