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Muthoot Fincorp Customer Service Executive Interview Questions, Process, and Tips

Updated 25 Feb 2025

Top Muthoot Fincorp Customer Service Executive Interview Questions and Answers

View all 23 questions

Muthoot Fincorp Customer Service Executive Interview Experiences

87 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Products knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job, good salary ,good workers
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do want this job
  • Q3. What are strengths
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI
  • Q4. Why do you want to work in this fire
  • Q5. Why should we hire you
Round 2 - Aptitude Test 

General knowledge and grammar

Interview Preparation Tips

Interview preparation tips for other job seekers - Company profits

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
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Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Nov 2023.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your experience
  • Q2. Are you willing to go outside for marketing, collection etc
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Tell about your experience of this field
  • Q3. It was good experience to carrier.

Interview Preparation Tips

Interview preparation tips for other job seekers - know the company profile products and achieve Targets and earn more incentives.

Muthoot Fincorp interview questions for designations

 Senior Customer Service Executive

 (37)

 Junior Customer Service Executive

 (3)

 Customer Service Representative

 (1)

 Senior Customer Service Associate

 (1)

 Service Executive

 (1)

 Customer Executive

 (1)

 Customer Sales Executive

 (1)

 Senior Customer Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and escalations

    • I have a proven track record of improving customer satisfaction ratings

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s great company for experience and enhance your skill and learning new things!

Get interview-ready with Top Muthoot Fincorp Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Anslysing bavkground
Round 2 - Aptitude Test 

4 rounds is there to complete

Round 3 - HR 

(2 Questions)

  • Q1. Background details
  • Q2. Previous exleriences

Interview Preparation Tips

Interview preparation tips for other job seekers - A friendly interview facilitates easier connections.

Customer Service Executive Jobs at Muthoot Fincorp

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Good job to 

(2 Questions)

  • Q1. Tell me your self and education details
  • Q2. Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good service to customers
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Basic knowledge about company and basic aptitude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Yae good company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is your Qualification
  • Q2. What is your currently work
  • Q3. What is your aim and what is your name

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job in company and you are qualified for this job

I applied via Referral and was interviewed in Dec 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is your dream job?
  • Q2. How can you grow a business?
  • Q3. How can you approach to a customer?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be prepare for these questions. They also ask some simple questions like tell me something about your family etc.
Be confident and you will definitely have a chance to become an employee under Muthoot fincorp.
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Muthoot Fincorp Interview FAQs

How many rounds are there in Muthoot Fincorp Customer Service Executive interview?
Muthoot Fincorp interview process usually has 1-2 rounds. The most common rounds in the Muthoot Fincorp interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for Muthoot Fincorp Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Muthoot Fincorp. The most common topics and skills that interviewers at Muthoot Fincorp expect are Sales, Customer Service, Gold Loan, Marketing and Business Development.
What are the top questions asked in Muthoot Fincorp Customer Service Executive interview?

Some of the top questions asked at the Muthoot Fincorp Customer Service Executive interview -

  1. What do you know about gold loans and How will you identify whether the custome...read more
  2. How can you approach to a custom...read more
  3. How can you grow a busine...read more
How long is the Muthoot Fincorp Customer Service Executive interview process?

The duration of Muthoot Fincorp Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Muthoot Fincorp Customer Service Executive Interview Process

based on 172 interviews

3 Interview rounds

  • Aptitude Test Round - 1
  • Aptitude Test Round - 2
  • One-on-one Round
View more
Muthoot Fincorp Customer Service Executive Salary
based on 1.3k salaries
₹0.4 L/yr - ₹3.9 L/yr
28% less than the average Customer Service Executive Salary in India
View more details

Muthoot Fincorp Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.4/5

Rating in categories

4.4

Skill development

4.2

Work-life balance

3.9

Salary

4.4

Job security

4.3

Company culture

3.9

Promotions

4.2

Work satisfaction

Explore 1.5k Reviews and Ratings
Customer Service Executive

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