Muthoot Fincorp Customer Service Executive Interview Questions, Process, and Tips

Q1. How to gold apperisal
Ans. 
Gold appraisal involves evaluating the value of gold based on its purity, weight, and market price.
• Determine the purity of the gold using a testing kit or professional jeweler.

• Weigh the gold using a scale to calculate its weight in grams.

• Research the current market price of gold to determine its value.

• Calculate the final appraisal value by multiplying the weight, purity, and market price.
Answered by AI
Add your answer
Q2. Mixed salt and acid
Add your answer

Q1. Introduction, experience
Add your answer
Q2. Details of previous job
Add your answer

It is like testing mathametic skills and other akills

Q1. Self introduction
Add your answer
Q2. What's your goal in life
Add your answer

The Questions were simple but the difficult thing is to complete the test within the time limit

Q1. Tell us about yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service performan
Answered by AI
Add your answer
Q2. What do you know about Muthoot Fincorp Ltd.?
Ans. 
Muthoot Fincorp Ltd. is a leading non-banking financial company in India providing a wide range of financial services.
• Muthoot Fincorp Ltd. is a part of the Muthoot Pappachan Group.

• It offers services such as gold loans, microfinance, housing finance, and foreign exchange.

• The company has a widespread presence with over 3600 branches across India.

• Muthoot Fincorp Ltd. has a strong customer base and a reputation for quick a
Answered by AI
Add your answer

Mental ability test and accuracy testing

Will you take the decision in tough situation?

Q1. Sell me some product
Ans. 
Introducing our new revolutionary skincare product that will leave your skin glowing and rejuvenated.
• Our product is made with all-natural ingredients to ensure the best results for your skin.

• Customers have reported visible improvements in their skin texture and tone after just a few uses.

• With regular use, you can say goodbye to dull and tired-looking skin and hello to a radiant complexion.
Answered by AI
View 1 more answer
Q2. How many numbers you sell
Ans. 
I sell a variety of numbers to meet the needs of our customers.
• I sell phone numbers for communication purposes.

• I sell account numbers for banking transactions.

• I sell order numbers for tracking purchases.

• I sell ticket numbers for events and travel.

• I sell reference numbers for customer support.

• I sell serial numbers for product identification.
Answered by AI
Add your answer
Q3. What is your background
Add your answer
Q4. What is your qualification
Add your answer
Q5. What is your goal
Add your answer
Q6. What you want to achieve
Add your answer