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Muthoot Fincorp Senior Customer Service Executive Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Muthoot Fincorp Senior Customer Service Executive Interview Questions and Answers

View all 9 questions

Muthoot Fincorp Senior Customer Service Executive Interview Experiences

37 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Am Sir Asking about my past experience
  • Q2. Am Sir Asking about my education qualification details
Round 2 - HR 

(2 Questions)

  • Q1. About my self and education background
  • Q2. About my address and location

Interview Preparation Tips

Topics to prepare for Muthoot Fincorp Senior Customer Service Executive interview:
  • Marketing Management
Interview preparation tips for other job seekers - Evening is going good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Instahyre and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Self introduction
  • Q2. Family introduction
  • Q3. Family backround
Round 2 - One-on-one 

(2 Questions)

  • Q1. Family backround
  • Q2. Muthoot introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General knowledge question

Round 2 - Technical 

(4 Questions)

  • Q1. How to handle your position
  • Q2. Already experience in other company
  • Q3. Team leadship quality
  • Ans. 

    Team leadership quality is essential for guiding and motivating team members towards achieving common goals.

    • Effective communication skills to clearly convey expectations and provide feedback

    • Ability to delegate tasks and empower team members to take ownership

    • Strong decision-making skills to resolve conflicts and make tough choices

    • Lead by example and inspire team members through actions

    • Foster a positive team culture and ...

  • Answered by AI
  • Q4. Yes I have already experience in esaf small finance bank

Interview Preparation Tips

Interview preparation tips for other job seekers - Join our muthoot fin crop
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Good service in the sector
  • Q2. Customer service is most important
Round 2 - Technical 

(2 Questions)

  • Q1. All technical work is done
  • Q2. Technical issue is solved

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job in the sector

Muthoot Fincorp interview questions for designations

 Customer Service Executive

 (86)

 Senior Customer Service Associate

 (1)

 Junior Customer Service Executive

 (3)

 Senior Customer Executive

 (1)

 Senior Service Executive

 (1)

 Senior Customer Service Representative

 (1)

 Senior Non Voice Customer Service Executive

 (1)

 Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Related to company and products

Round 2 - Assignment 

On behalf of experience

Round 3 - HR 

(3 Questions)

  • Q1. Products and market knowlegde
  • Q2. Documents verification
  • Q3. About Sales knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company for learning

Get interview-ready with Top Muthoot Fincorp Interview Questions

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Group Discussion 

Family background, ambition & what I can do for this company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall Not a bad place for work

Senior Customer Service Executive Jobs at Muthoot Fincorp

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you choosing this perticular company? there has many options left behind
  • Ans. 

    I chose this company for its strong reputation, growth opportunities, and alignment with my values.

    • Strong reputation in the industry

    • Opportunities for growth and advancement

    • Alignment with my values and work ethic

  • Answered by AI
  • Q2. Convince that you are in need of this job right now.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Knowledge about our company
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. How you do marketing
  • Ans. 

    I utilize a combination of digital marketing strategies, customer relationship management, and targeted advertising to reach and engage with customers.

    • Utilize social media platforms to promote products/services and engage with customers

    • Implement email marketing campaigns to reach out to existing and potential customers

    • Analyze customer data to identify trends and preferences for targeted marketing

    • Collaborate with sales ...

  • Answered by AI
  • Q2. How can you handle collections
  • Ans. 

    I can handle collections by establishing clear communication, setting up payment plans, and escalating to legal action if necessary.

    • Establish clear communication with customers regarding outstanding payments

    • Set up payment plans based on customer's financial situation

    • Escalate to legal action as a last resort

    • Keep detailed records of all collection activities

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job for freshers and experience

Muthoot Fincorp Interview FAQs

How many rounds are there in Muthoot Fincorp Senior Customer Service Executive interview?
Muthoot Fincorp interview process usually has 1-2 rounds. The most common rounds in the Muthoot Fincorp interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Muthoot Fincorp Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Muthoot Fincorp. The most common topics and skills that interviewers at Muthoot Fincorp expect are Gold Loan, Business Development, NBFC, Sales and After Sales Service.
What are the top questions asked in Muthoot Fincorp Senior Customer Service Executive interview?

Some of the top questions asked at the Muthoot Fincorp Senior Customer Service Executive interview -

  1. What is the meaning gold l...read more
  2. How to expeected sal...read more
  3. How to impress custo...read more
How long is the Muthoot Fincorp Senior Customer Service Executive interview process?

The duration of Muthoot Fincorp Senior Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Muthoot Fincorp Senior Customer Service Executive Interview Process

based on 81 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more

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Muthoot Fincorp Senior Customer Service Executive Salary
based on 230 salaries
₹1.3 L/yr - ₹3.5 L/yr
33% less than the average Senior Customer Service Executive Salary in India
View more details

Muthoot Fincorp Senior Customer Service Executive Reviews and Ratings

based on 389 reviews

4.5/5

Rating in categories

4.5

Skill development

4.3

Work-life balance

3.9

Salary

4.5

Job security

4.4

Company culture

3.9

Promotions

4.3

Work satisfaction

Explore 389 Reviews and Ratings
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