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Muthoot Fincorp Senior Customer Service Executive Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Muthoot Fincorp Senior Customer Service Executive Interview Questions and Answers

View all 9 questions

Muthoot Fincorp Senior Customer Service Executive Interview Experiences

37 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Target and commitments
  • Q2. Bussiness opportunities
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced customer service executive with a strong track record of improving customer satisfaction and retention.

    • Over 5 years of experience in customer service roles

    • Proven ability to handle difficult customers and resolve issues effectively

    • Skilled in training and mentoring junior team members

    • Implemented new customer service strategies that led to a 20% increase in customer satisfaction ratings

  • Answered by AI
  • Q2. About Experience

Senior Customer Service Executive Interview Questions Asked at Other Companies

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Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

General knowledge questions

Round 2 - Group Discussion 

Group discussion with RM AM

Round 3 - One-on-one 

(1 Question)

  • Q1. Self introduction
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Group Discussion 

About self details
Capability of work
Capacity of work pressure

Interview Preparation Tips

Topics to prepare for Muthoot Fincorp Senior Customer Service Executive interview:
  • Corporate Sales
Interview preparation tips for other job seekers - Physical interview with AM and RM

Muthoot Fincorp interview questions for designations

 Customer Service Executive

 (86)

 Senior Customer Service Associate

 (1)

 Junior Customer Service Executive

 (3)

 Senior Customer Executive

 (1)

 Customer Service Representative

 (1)

 Senior Service Executive

 (1)

 Senior Customer Service Representative

 (1)

 Senior Non Voice Customer Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Dec 2023.

Round 1 - HR 

(2 Questions)

  • Q1. Work experience
  • Q2. Family background
Round 2 - Aptitude Test 

Good service, grateful

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Get interview-ready with Top Muthoot Fincorp Interview Questions

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Asking about company background

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about company products and target s before attending interview

Senior Customer Service Executive Jobs at Muthoot Fincorp

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Senior Customer Service Executive Interview Questions & Answers

user image Chinthapally Nagapurnima

posted on 18 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Silf intrduction prewious work expereens
  • Q2. Prewious work expreens
  • Q3. How to expeected salary
  • Ans. 

    Expected salary should be based on industry standards, experience, skills, and job responsibilities.

    • Research industry standards for the position

    • Consider your level of experience and skills

    • Factor in the job responsibilities and duties

    • Be prepared to negotiate based on the company's budget and benefits package

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Tq

Muthoot Fincorp Interview FAQs

How many rounds are there in Muthoot Fincorp Senior Customer Service Executive interview?
Muthoot Fincorp interview process usually has 1-2 rounds. The most common rounds in the Muthoot Fincorp interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Muthoot Fincorp Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Muthoot Fincorp. The most common topics and skills that interviewers at Muthoot Fincorp expect are Gold Loan, Business Development, NBFC, Sales and After Sales Service.
What are the top questions asked in Muthoot Fincorp Senior Customer Service Executive interview?

Some of the top questions asked at the Muthoot Fincorp Senior Customer Service Executive interview -

  1. What is the meaning gold l...read more
  2. How to expeected sal...read more
  3. How to impress custo...read more
How long is the Muthoot Fincorp Senior Customer Service Executive interview process?

The duration of Muthoot Fincorp Senior Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Muthoot Fincorp Senior Customer Service Executive Interview Process

based on 81 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more

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Muthoot Fincorp Senior Customer Service Executive Salary
based on 163 salaries
₹1.3 L/yr - ₹3.5 L/yr
31% less than the average Senior Customer Service Executive Salary in India
View more details

Muthoot Fincorp Senior Customer Service Executive Reviews and Ratings

based on 392 reviews

4.5/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

3.8

Salary

4.4

Job security

4.4

Company culture

3.8

Promotions

4.3

Work satisfaction

Explore 392 Reviews and Ratings
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