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Muthoot Fincorp
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Muthoot Fincorp Senior Customer Service Executive Interview Questions, Process, and Tips
Top Muthoot Fincorp Senior Customer Service Executive Interview Questions and Answers
- Q1. What is the meaning gold loan
- Q2. How to expeected salary
- Q3. How to impress customer
Muthoot Fincorp Senior Customer Service Executive Interview Experiences
37 interviews found
Senior Customer Service Executive Interview Questions & Answers
Syeda Nazia Badar
posted on 19 Dec 2024
(1 Question)
- Q1. Tell me about myself
Anonymous
Selected
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
Gold loan Business And Other Products
Directly takeing to Customer
Selected
I applied via Newspaper Ad and was interviewed before Nov 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Definition of auditor
- Ans.
An auditor is a professional who examines and evaluates financial records to ensure accuracy and compliance with regulations.
Auditors review financial statements and records to verify their accuracy.
They assess internal controls to ensure compliance with laws and regulations.
Auditors may specialize in areas such as tax, forensic, or IT auditing.
Their findings are typically documented in audit reports for management or ...
- Q2. Responsibilities of an auditor
- Ans.
An auditor is responsible for examining financial records, ensuring compliance with regulations, and identifying areas for improvement.
Examining financial records to ensure accuracy and compliance
Identifying areas for improvement in financial processes
Communicating findings to management and stakeholders
Ensuring compliance with regulations and internal policies
Conducting audits on a regular basis to maintain financial
Two week branch training &test
Aptitude test is very difficult
Interview Preparation Tips
Raman Kumar
Selected
I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Why you want to join in Muthoot?
- Q2. How you help Muthoot if selected?
Muthoot Fincorp interview questions for designations
Selected
I applied via Referral and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Old job details etc
- Q2. Vintage in old job
- Ans.
I implemented a vintage customer service approach in my previous job by focusing on personalized interactions and building long-term relationships with clients.
Implemented personalized customer service strategies
Focused on building long-term relationships with clients
Utilized traditional communication methods such as phone calls and handwritten notes
Organized customer appreciation events to strengthen relationships
(2 Questions)
- Q1. Document details
- Q2. Reference details
Interview Preparation Tips
Get interview-ready with Top Muthoot Fincorp Interview Questions
Selected
I was interviewed before Feb 2024.
(3 Questions)
- Q1. What about your self
- Q2. Why are you joining in this company
- Q3. Are you enjoying your work life
(2 Questions)
- Q1. About your self
- Q2. Why do you want work in this company
Senior Customer Service Executive Jobs at Muthoot Fincorp
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
Aptitude and logical reasoning.
(2 Questions)
- Q1. Gold loan details
- Q2. Services and products
Selected
I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Tel me your self & education details
- Q2. What is your experience
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.
Certificate verification Quick responsibility
(2 Questions)
- Q1. Which department you are
- Q2. How many people are there in your family?
- Ans.
There are 5 people in my family including my parents, my younger sister, and myself.
My parents
My younger sister
Myself
Interview Preparation Tips
Safety working hours
Promotion Quick responsibility
Talent management Bosses
Selected
I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.
I am very strong caste person and educated person in our home town
(4 Questions)
- Q1. What about company
- Q2. What about products details
- Q3. What about salary
- Q4. What about future plans for company
- Ans.
The company is focused on expanding its customer base, improving customer satisfaction, and implementing new technologies to enhance customer service.
Expanding customer base through targeted marketing strategies
Improving customer satisfaction by implementing feedback mechanisms
Implementing new technologies such as AI chatbots for quicker response times
Investing in employee training to enhance customer service skills
Interview Preparation Tips
Top trending discussions
Muthoot Fincorp Interview FAQs
The duration of Muthoot Fincorp Senior Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Muthoot Fincorp Interviews By Designations
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Muthoot Fincorp Senior Customer Service Executive Interview Process
based on 81 interviews
2 Interview rounds
- HR Round - 1
- HR Round - 2
Interview Questions from Similar Companies
Muthoot Fincorp Senior Customer Service Executive Reviews and Ratings
based on 389 reviews
Rating in categories
Barnala,
Sangrur
2-7 Yrs
₹ 2.25-3.5 LPA
|
Customer Service Executive
1.5k
salaries
|  ₹1 L/yr - ₹3.9 L/yr |
|
Branch Manager
605
salaries
| ₹1.2 L/yr - ₹6.3 L/yr |
|
Senior Customer Service Executive
231
salaries
| ₹1.3 L/yr - ₹3.5 L/yr |
|
Area Manager
218
salaries
| ₹3.2 L/yr - ₹10.1 L/yr |
|
Assistant Manager
195
salaries
| ₹1.3 L/yr - ₹5.2 L/yr |
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