Muthoot Fincorp Collections Manager Interview Questions and Answers

Customer relationship building involves creating and maintaining strong connections with clients to foster loyalty and trust.

• Effective communication is key to building relationships with customers

• Personalization and customization of services can help build stronger connections

• Regular follow-ups and check-ins show customers that they are valued

• Handling complaints and issues promptly and professionally can strengthen rel...read more

Money is collected from lenders through various methods such as direct debit, wire transfer, or check.

• Direct debit is a common method where the lender authorizes the borrower to withdraw funds from their account on a regular basis.

• Wire transfer is another option where the lender can transfer funds directly to the borrower's account.

• Checks can also be used, but may take longer to process and clear.

• It's important to esta...read more

I follow up with lenders through regular communication and by providing timely updates on loan applications.

• Regularly communicate with lenders to keep them updated on loan applications

• Provide timely updates on loan applications to lenders

• Respond promptly to any inquiries or requests from lenders

• Maintain a professional and courteous relationship with lenders

• Ensure all necessary documentation is provided to lenders in a

Funding a customer involves assessing their creditworthiness and providing them with financial resources to meet their needs.

• Assess the customer's creditworthiness through credit checks and financial analysis

• Determine the appropriate funding option based on the customer's needs and financial situation

• Provide the customer with the necessary financial resources, such as loans or credit lines

• Monitor the customer's repayme...read more

Customer's funding intention can be judged by analyzing their financial history, business plan, and credit score.

• Analyze customer's financial history to see if they have a good track record of repaying loans

• Evaluate the customer's business plan to see if it is feasible and has potential for growth

• Check the customer's credit score to determine their creditworthiness

• Assess the customer's debt-to-income ratio to see if th...read more